About the Role
At AIRR LABS, we move fast to build products that connect commerce across markets. As a Regional Product Associate, you'll help ship and scale solutions across TikTok Shop, Lazada, and Shopeecovering both external marketplace integrations and internal tools. Your initial focus is owning day-to-day product operations for our Order Management System (OMS) and AI Chat products, ensuring system stability, operational excellence, and fast incident resolution.
Over time, as you build domain understanding and product judgment, you will progress into product design responsibilitiescontributing to feature discovery, PRDs, and roadmap initiatives. This role is designed as a structured growth path from Product Operations into Product Management. You will work closely with engineering, operations, customer service, and commercial teams to translate real operational pain points into scalable product improvements.
What You'll Work on:
- Own Day-to-Day Product Operations: Act as the primary product contact for OMS and AI Chat operations, including user tickets, incidents, and operational issues.
- Translate Ops Pain into Product Requirements: Turn recurring operational issues into well-defined problem statements, user stories, and PRD drafts.
- Collaborate Deeply with Engineers: Work with engineers on API/data logic, edge cases, backend integrations; support UAT, rollout, and post-launch QA.
- Agile Delivery & Documentation: Write user stories with acceptance criteria, collaborate via Jira and Confluence, and maintain clarity and speed.
- Drive Marketplace Integrations: Drive initiatives across TikTok Shop, Lazada, and Shopee with clear project timelines, updates, and aligned stakeholder communication.
- Measure What Matters: Partner with analysts to build basic dashboards, track product health, and monitor SLAs.
- Cross-Regional Stakeholder Engagement: Engage with SEA and China teams regularlyturning feedback/insights into prioritized actions.
Requirements:
- 13 years of experience in product management, product operations, business analysis, or a related role; or strong product mindset without formal PM experience.
- Strong communicator and cross-functional driverable to bridge engineering, operation, and commercial teams, and drives decision to closure.
- Bias for action with structured thinkingable to simplify complex workflows into clear tickets and checklists.
- Comfortable with Agile delivery in a start-up environment.
- Fluent in English for regional stakeholder & partner engagement.
- Basic understanding of APIs, data flows, or web applications; ability to work with technical teams.
- Hands-on exposure to marketplace operations, order management systems, catalogue management systems, or affiliate marketing domain knowledge is an advantage.
- Experience or interest in order management, customer service systems, chat/automation tools, or e-commerce operations is a strong advantage.
- Willingness to travel regionally.
What You'll Gain:
- Impact at Scale Your work will connect millions of buyers and sellers across SEA.
- Fast Learning Curve Work with TikTok, Lazada, Shopee ecosystems in one role.
- Startup Energy + Global Reach Fast-paced, high-growth environment with a startup culture and regional scale.
- Cross-Market Experience Collaborate with diverse teams and cultures in SEA and China.
