Product Design Manager (UX/UI)

1. Overview:

• Location: HD Bank Head Office - 25 Bis Nguyen Thi Minh Khai Street, Sai Gon Ward (formerly District 1), Ho Chi Minh City.
• Position Type: Full-time, Mid-to-Senior Management (Note: This is an execution-focused Manager role, not a strategic Director-level position)

2. Job Summary:

• We are seeking a highly disciplined, process-driven Product Design Manager to lead, scale, and inspire our growing team of Product Designers and UX Writers (currently 20+ members).
• In this role, you will be the driving force behind our design velocity, consistency, and execution. This is a role for a practitioner-leader: while you won't be doing day-to-day pixel-pushing, you must possess the deep, hands-on technical mastery required to review files and unblock your team.
• You will bridge the gap between design and enterprise-level development while partnering with international expertise to integrate the latest AI toolsets, supercharge team efficiency, and elevate our experience metrics. 

3. Key Responsibilities:

3.1 Team Leadership & Talent Growth:

• Directly manage, mentor, and elevate a high-performing team of 20+ product designers and UX writers.
• Foster a culture of continuous learning, professional growth, and strong accountability.
• Actively coach team members on their craft, career paths, and soft skills to build the next generation of design leaders.
• Partner closely with an onsite Expat Specialist who directly drives skill development and new tool evaluation.
• Augment mentorship within the team, ensuring knowledge is effectively transferred while mutually aligning on toolset evaluations to bring top-tier capabilities to the local team.

3.2 Design Operations & Velocity Optimization:

• Drive delivery velocity by optimizing end-to-end design processes, workflows, and tool utilization.
• Enforce daily rigor, operational discipline, and strict consistency across all design outputs.
• Collaborate closely with the Design System Lead to drive updates and evolution of enterprise Figma Design Systems, ensuring they seamlessly support the product design team's needs.
• Own and streamline the design-to-development (Design-to-Dev) handoff process at an enterprise scale, ensuring zero friction with engineering teams.

3.3 AI Integration & Experience Metrics:

• Stay ahead of the market by actively researching and implementing emerging AI toolsets to optimize team workflow and output quality, in mutual alignment with the Expat Specialist.
• Establish, track, and optimize key experience metrics to prove the business value and user impact of design interventions.

3.4 Hands-on Quality Governance:

• Maintain a flexible, problem-solving mindset to balance business constraints with user needs.
• Utilize deep practical expertise to conduct rigorous design reviews.
• Demonstrate strong technical understanding of Figma to effectively guide and unblock the team.

3.5 Tactical & Daily Responsibilities

Daily Request Management & Prioritization

• Manage incoming design requests from various business units, primarily Product Owners, while also supporting requests from marketing and other business teams.
• Prioritize tasks and assign them to appropriate Senior Designers within a mini-Agile team framework.

Knowledge Sharing & Cross-Training

• Leverage specialized product knowledge held by Senior Designers while cross-training the broader team.
• Drive growth in core UX/UI capabilities, user journey mapping, and critical thinking as new business units are added.

Project & Resource Management

• Form mini-Agile teams around specific projects.
• Manage team allocation across multiple projects and Senior Designers.
• Manage outsourced resources allocated to Senior Designers.
• Maintain complete visibility into project status and provide accurate updates to stakeholders.

Design Review, Mentorship & Reporting

• Conduct hands-on design reviews and provide constructive feedback to support team development.
• Establish highly effective daily workflows and reporting structures.
• Deliver weekly reports on team utilization, capacity, and current challenges.

Expat Expert Guidance

• Provide weekly guidance and feedback to the onsite expat expert.
• Direct focus toward mentoring the team, improving toolset proficiency, and strengthening design thinking.
• Ensure clearly aligned and actionable weekly objectives while addressing team challenges.

Content Writer Management

• Manage multilingual content writers supporting the product design organization.
• Ensure content writers effectively contribute within mini-Agile teams through broad product knowledge and critical thinking.

4. Job Requirements:

Experience & Team Scale

• Minimum 7+ years of proven experience in UX/UI product design.
• Demonstrated success in people management and leadership roles.
• Experience directly managing design teams of at least 10+ members.
• Experience managing UX Writers and/or Product Writers.

Technical Mastery & Enterprise Process

• Advanced hands-on expertise in Figma.
• Experience collaborating on complex Design Systems at scale.
• Deep understanding of enterprise-level product development lifecycles.
• Strong knowledge of highly optimized Design-to-Dev handoff processes.

Innovation, Collaboration & Mindset

• Strong familiarity with the evolving AI landscape in design tools.
• Proven ability to collaborate with foreign experts/expats and cross-functional leaders to evaluate technologies and upskill local teams.
• Exceptional adaptability and a flexible mindset.
• Strong commitment to daily rigor, operational discipline, and consistency as the foundation of speed and execution excellence.

Language & Nationality

• Vietnamese local national.
• Flawless native Vietnamese communication skills.
• Professional/fluent English communication skills, both written and verbal.

5. OFFER:

• Salary: Negotiable based on candidate's experience and qualifications
• Probation Period: 2 months with 100% of the official salary.
• Benefits: Health insurance, 13th-month salary, and other attractive benefits.
• Additional compensation and benefits will be discussed during the offer stage.

6. Working time:

• Monday – Friday: 08:00 AM – 05:30 PM (Lunch break: 12:00 PM – 01:30 PM) – Onsite.
• Saturday: 08:00 AM – 12:00 PM – Remote (Approved).