I. JOB DESCRIPTION
1. Job purpose
The Product & Contracting Specialist supports the Manager in building and maintaining Terraverde's Vietnam product portfolio and the country-wide rate sheet and supplier contracts, depending on track assignment. The role executes day-to-day product development or contracting work within standards set by the Manager, and feeds regional/supplier intelligence back into P&C decisions.
2. Accountabilities / Main Responsibilities
- Own the day-to-day build-out of assigned itineraries/products within the approved portfolio strategy.
- Maintain product content accuracy and market relevance for assigned region(s).
- Own day-to-day contracting execution with assigned suppliers within approved commercial parameters.
- Maintain accurate, up-to-date supplier and contract records.
- Serve as the working-level link between P&C and the regional Chief Rep(s) for assigned market(s).
- Support the Manager in keeping the country-wide rate sheet current and accurate.
- Feed supplier-performance and guest feedback observations into the P&C feedback loop.
- Support Sales and Operations with accurate, timely product and rate information.
3. Responsibilities / Tasks
3.1 Product Development
- Research, draft, and cost new itineraries and experiences per the Manager's briefs.
- Coordinate with suppliers on itinerary logistics, inclusions, and availability.
- Update product content (descriptions, imagery, inclusions) for accuracy and market appeal.
- Conduct competitor and market scans to support product refresh cycles.
3.2 Contracting & Supplier Management
- Draft, negotiate (within delegated limits), and process supplier contracts and renewals.
- Escalate terms above the delegated threshold to the Manager for approval.
- Maintain the supplier database: contacts, contract terms, validity periods, and renewal dates.
- Track supplier performance data (rates, service issues) for input into contract renewals.
3.3 Rate Sheet Maintenance
- Load and update rates, seasonality, and terms into the rate sheet and Tour Chain (or equivalent system).
- Run regular data-accuracy checks; flag and correct discrepancies.
3.4 Regional & Market Coordination
- Liaise with the regional Chief Rep for assigned market(s) on local product needs, supplier leads, and market conditions.
- Relay regional input to the Manager for portfolio and contracting decisions.
3.5 Feedback Loop Support
- Collect and log supplier-performance notes and guest feedback relevant to assigned products/suppliers.
- Support the Manager in preparing feedback-loop reviews and follow-up actions.
3.6 Sales & Cross-Department Support
- Respond to Sales queries on product details, availability, and rates.
- Assist with family/inspection trips and internal training on new products or supplier updates, as assigned.
4. Performance Standard
- Product Accuracy: Assigned product content updated and error-free within agreed SLA (e.g., 48 hours of change).
- Contract Turnaround: Supplier contracts/renewals processed within agreed SLA of receipt; escalations to Manager made promptly for above-threshold terms.
- Data Integrity: ≤2% error rate on assigned rate sheet/system entries; regular QC checks completed.
- Responsiveness: Sales/Operations queries on assigned products or suppliers answered within agreed turnaround (e.g., same business day).
- Feedback Loop Contribution: Supplier-performance and guest feedback logged consistently and on schedule for Manager review.
5. Authority
- Negotiate and finalize supplier terms within the delegated threshold; terms above threshold require Manager approval.
- Update product content and rate sheet entries within approved standards.
- No independent authority to set portfolio strategy, approve above-threshold contracts, or make booking/delivery decisions (Operations remit).
II. REQUIREMENTS
1. Knowledge & Experience
- Bachelor's degree in Tourism, Business Administration, or related field.
- 2–3+ years in product development, contracting, or travel/hospitality operations (DMC experience preferred).
- Familiarity with Tour Chain or similar reservation/product management systems is a plus.
2. Skills & Competencies
- Strong attention to detail and data accuracy.
- Sound negotiation skills within delegated limits.
- Effective communication with suppliers, regional contacts, and internal stakeholders.
- Organized and able to manage multiple products/contracts concurrently.
- Fluent English; German a plus given market focus.
3. Personal Attributes
- Proactive and structured; comfortable working within clearly defined authority limits.
- Collaborative across Product, Contracting, Operations, and Sales.
- Adaptable — willing to work across both Product and Contracting tasks as assigned.
- High integrity handling confidential commercial information.
