MAIN RESPONSIBILITIES
- Engage business stakeholders to gather feedback, inform strategic transformation & advocate for meaningful experiential change
- Collaborate with PO in establishing and monitoring success measures in line with innovation and experience goals
- Balance Cost of acquisition and Cost of Servicing to achieve a higher Addressable market and NPS across Merchant services
- Understand process flow for customer-facing and internal processes, and the linked supporting technology
- Identify interdependencies across the Merchant Services domain structure, and work with the Head of Customer Innovation and Experience to deliver business outcomes
- Provide input to feature elaboration, acceptance criteria and definition of done
- Collaborate with squads and attend relevant agile ceremonies
- Communication and engagement with business stakeholders outside of the squad to ensure alignment and avoid context-switching
- Conducts problem resolution, creates product collateral and monitors results and feedback
- Drive innovation by identifying market trends, understanding competitors and tying them to business goals
- Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILLS & EXPERIENCE
Experience
- 5-7+ years experience in Banking including at least 2+ years Product Owner experience
- Detailed knowledge of financial services and the Credit Card lifecycle from both a consumer, merchant, issuing and acquiring stand point
- Detailed understanding of Merchant Acquiring/EFTPOS Terminal solutions or related business products ,along with product and operational activities required to deliver business outcomes such a new capability launch or customer migration from a business perspective
- Experience working with agile ways or working and familiarity with human centred design techniques
- Ability convey a vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals in line with Domain cadence
- Comfortable supporting a leadership role, including leading workshops through the discovery, development and operational usage stages of development
- Ability to innovate, adapt and grasp new skills
- Proven analytical skills and evidence-based decision making
Essential capabilities
- Ability to develop strategic product plans, based on industry trends, market analysis/research and customer insights
- Structured problem solving mindset focusing on a test and learn approach Product over project mindset
- Strong business acumen, critical thinking, analytical and data driven decision making skills
Other capabilities
- Experience with human centred design, product story telling and product leadership
- Familiar with tooling such as Clarity, Grace, Confluence, Figma, Fiserv product suite and frontline banking systems
Qualification Requirements
- Tertiary qualified, preference to post graduate qualifications.
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
- English learning with native teachers
- Opportunity for traveling & training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That&aposs why we have built a culture of respect where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting 'Cloud First' technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But its not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let&aposs have a chat over a cup of coffee!
