Process & Performance Executive - Operations, SPX Express

spx express

3-5 Years

Hanoi, Vietnam

Posted 11 hours ago
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Job Description

Job Description

Process Design & Standardization
Driving operational excellence across SOC through process standardization, performance analytics, and continuous improvement initiatives. Ensures that SOC operations are efficient, scalable, and alignment with business goals in productivity, quality, and cost.
Analyze existing SOC workflows (Inbound, Sort, Pack, Outbound) to identify process gaps and inefficiencies.
Design, document, and implement standard operating procedures (SOPs) and process improvement frameworks across regions. Lead pilot runs and process validation for new initiatives
Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking.
SOC Performance Management
Define and implement performance frameworks and KPIs / key drivers to monitor input and outcomes, functional improvements post-execution.
Consolidate insights into regular project health dashboards and performance reports for leadership reviews.
Project Management Office (PMO)
Drive project excellence by embedding project management standards, tools, and best practices across initiatives.
SOC Capacity & Productivity Optimization: Lead efforts to enhance floor productivity, process standardization, labor efficiency, and automation integration.
Speed & Cost Efficiency: Oversee programs aimed at reducing cost while improving delivery speed, reliability, and customer satisfaction.
Coaching & Stakeholder Engagement
Mentor team members and cross-functional stakeholders to build project ownership and problem-solving capabilities.
Act as a thought partner to business and operations teams, providing insight-driven recommendations to shape future project pipelines and investment priorities.

Requirements

3+ years of experience in supply chain, operations, project management, consulting, or related fields.
Strong analytical and problem-solving skills with a structured and proactive approach. Advanced Excel skills,
Demonstrated ability to influence stakeholders at various levels and drive alignment across departments without formal authority.
Excellent project management capabilities with experience handling multiple complex projects in fast-paced environments.
Excellent communication skills both written and verbal. Being able to present in English is a plus
Self-starter mindset with high ownership and a bias for action.