Process Automation Intern (6-month - HCMC)

1/ About the Role:

Join our Value-Added Services (VAS) department and play a key role in driving digitalization and process optimization initiatives. You will collaborate with cross-functional teams to analyze workflows, design automation solutions, and contribute to our continuous improvement journey. Logistics or customs knowledge is an advantage but not a must - full domain training will be provided

2/ Main Tasks:

.Collaborate with operational teams to review and analyze existing workflows and business processes

.Develop process maps, identify optimization opportunities, and propose improvement solutions

.Design and build automation solutions using tools such as Excel Macros/VBA, Power Query, Power Pivot, Power BI, Power Automate, AI Co-pilot, or other approved platforms

.Support solution testing, deployment, user training, and post-implementation hypercare

.Create documentation including SOPs, user guides, and progress reports

.Coordinate with IT department on system integration requirements as needed

3/ Requirements:

.COMPULSORY: Students (NOT fresh graduates and still being students for at least 6 months) who can work full-time from Monday to Friday for 6 months, with 1-2 off-s essions per week for study, is acceptable

.Background in Information Technology, Computer Science, Industrial/Systems Engineering, Data Analytics, or related fields

.Hands-on experience or strong interest in: Excel Macros/VBA, Power Query, Power Automate, Python, RPA tools, or AI-based productivity tools

.Strong analytical and logical thinking with ability to translate business processes into structured workflows

.Good communication and interpersonal skills

.Self-driven and comfortable working independently with guidance

.Good English skills (both speaking & writing)

Added Advantage:

.Experience with Power BI dashboards or data visualization tools

.Familiarity with process mapping methodologies (BPMN, flowcharting)

.Basic understanding of logistics, customs, or freight forwarding operations

.Portfolio of past automation or digitalization projects (academic or personal)

4/ What You'll Gain:

.Real-world experience applying automation and AI in a multinational logistics environment

.Exposure to international trade and cross-border supply chain operations

.Mentorship from experienced industry professionals

.Opportunity to see your solutions create tangible impact

.Potential for extension or conversion based on performance

5/ Working Location:

DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, eTown2 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam

6/ Notice:

We kindly request that candidates submit their CVs (résumé) in English as part of the application process.