1/ About the Role:
Join our Value-Added Services (VAS) department and play a key role in driving digitalization and process optimization initiatives. You will collaborate with cross-functional teams to analyze workflows, design automation solutions, and contribute to our continuous improvement journey. Logistics or customs knowledge is an advantage but not a must – full domain training will be provided
2/ Main Tasks:
- Collaborate with operational teams to review and analyze existing workflows and business processes
- Develop process maps, identify optimization opportunities, and propose improvement solutions
- Design and build automation solutions using tools such as Excel Macros/VBA, Power Query, Power Pivot, Power BI, Power Automate, AI Co-pilot, or other approved platforms
- Support solution testing, deployment, user training, and post-implementation hypercare
- Create documentation including SOPs, user guides, and progress reports
- Coordinate with IT department on system integration requirements as needed
3/ Requirements:
- COMPULSORY: Students (NOT fresh graduates and still being students for at least 6 months) who can work full-time from Monday to Friday for 6 months, with 1–2 off-sessions per week for study, is acceptable
- Background in Information Technology, Computer Science, Industrial/Systems Engineering, Data Analytics, or related fields
- Hands-on experience or strong interest in: Excel Macros/VBA, Power Query, Power Automate, Python, RPA tools, or AI-based productivity tools
- Strong analytical and logical thinking with ability to translate business processes into structured workflows
- Good communication and interpersonal skills
- Self-driven and comfortable working independently with guidance
- Good English skills (both speaking & writing)
Added Advantage:
- Experience with Power BI dashboards or data visualization tools
- Familiarity with process mapping methodologies (BPMN, flowcharting)
- Basic understanding of logistics, customs, or freight forwarding operations
- Portfolio of past automation or digitalization projects (academic or personal)
4/ What You'll Gain:
- Real-world experience applying automation and AI in a multinational logistics environment
- Exposure to international trade and cross-border supply chain operations
- Mentorship from experienced industry professionals
- Opportunity to see your solutions create tangible impact
- Potential for extension or conversion based on performance
5/ Working Location:
DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, eTown2 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam
6/ Notice:
We kindly request that candidates submit their CVs (résumé) in English as part of the application process.
