We are, iTechwx, established in mid-2022, with over 1300 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
Responsibilities:
- Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
- Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
- Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
- Regularly organize team training to improve members capabilities in product knowledge, communication skills and service awareness.
- Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
- Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
- Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
Requirements:
- Must have 2-3 years of management experience in a Pre‑Sales Lead, or Sales Lead (B2C or D2C)
- Strong sales track record
- Fluent in English, with strong verbal and written communication skills.
- Experience supporting or selling to English‑speaking markets.
- Experience in the Tech industry or SaaS/online platforms is preferred.
- Strong data sensitivity, with the ability to identify performance gaps through data analysis and implement effective improvement actions.
- Excellent communication, coaching, and stakeholder management skills, with the ability to collaborate effectively across departments.
- Proven ability to perform under pressure, stay composed in high‑volume or fast‑changing environments, and lead the team to consistently high levels of performance.
Benefits:
- Up to 33mil gross
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Location: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi
Email: [Confidential Information]
