PEOPLE OPERATIONS ASSOCIATE
Ho Chi Minh City, Vietnam | Full-time | 0–2 years experience
Reports to: People Operations Executive (Singapore)
ABOUT DISCOVERMARKET
Discovermarket is a global embedded insurance platform serving customers across Southeast Asia, Europe and Latin America — the operating system of embedded insurance. Our AI-native microservices platform connects insurers with distribution partners through one-stop APIs, enabling digital banks, e-commerce platforms and ecosystem partners to offer insurance seamlessly to their customers. We are backed by partnerships with leading global insurers and are scaling rapidly across regulated markets. Our team in Ho Chi Minh City is leading the journey.
THE OPPORTUNITY
We are looking for a People Operations Associate to join our global HR team and be the heartbeat of our Vietnam office.
You will support the full employee lifecycle — attracting and hiring talent, onboarding new joiners, supporting payroll and compliance — while keeping the Ho Chi Minh City office running smoothly. Vietnam is your home base, but this is not a Vietnam-only role: you will also work across Singapore, Portugal and Switzerland on recruitment, shared HR processes and group-wide people initiatives.
This is a hands-on role where you will wear multiple hats, help shape our local people practices and culture, and be the trusted first point of contact for a growing international team. You will run some of it, support us on the rest, and learn all of it — which makes it a strong launchpad for someone early in their career who is genuinely passionate about people.
You will report to the People Operations Executive in Singapore for your day-to-day objectives, performance and development. Locally, you will work closely with our Chief Architect in Vietnam, who is your go-to for office-related matters on the ground.
KEY RESPONSIBILITIES
Recruitment & talent acquisition
- Manage end-to-end recruitment: post roles on local channels (VietnamWorks, TopCV, ITviec, LinkedIn), source candidates, and build a strong talent pipeline
- Screen CVs, coordinate interviews with hiring managers, gather feedback, and keep candidates engaged throughout the process
- Run the offer process — prepare offer letters, support negotiation, and ensure a smooth candidate experience
- Strengthen our local employer brand and maintain a talent pool and employee referral program
Onboarding & employee lifecycle
- Support the full range of onboarding documentation — labour contracts, background checks and compliance records required under ISO and internal policy
- Deliver a welcoming onboarding experience — workspace and account setup with IT, orientation, and introduction to our culture and policies
- Manage probation reviews, confirmations, contract renewals and the full offboarding process, including exit interviews and handovers
- Maintain accurate personnel records and keep the HR information system up to date
Payroll, compensation & benefits
- Support managers with monthly payroll inputs — new joiners, leavers, leave and allowances
- Support managers through annual performance reviews, promotions and bonus cycles
- Support salary benchmarking to keep our packages competitive in the local market
- Administer employee expense claims in line with internal process and policy
HR compliance & statutory (Vietnam)
- Support in administering compulsory insurance — social (BHXH), health (BHYT), and unemployment (BHTN) — including registrations, monthly declarations, and reconciliations
- Support in handling Personal Income Tax (PIT) withholding, year-end finalisation, and dependent registration
- Manage labor registration and reporting with local authorities (DOLISA) and keep policies aligned with the Labor Code
- Support work permits, visas, and temporary residence cards for foreign employees when needed
- Support with ISO related procedures and processes
Employee engagement & culture
- Be the first point of contact for employee questions, and support grievance and conflict resolution
- Organise team events and celebrations — Tet, year-end party, team building, birthdays and work anniversaries — that build a positive, inclusive culture
- Run engagement surveys and turn feedback into action alongside management
- Support the development and delivery of internal training and development programmes in close collaboration with line managers
Office administration & operations
- Manage day-to-day office operations — supplies, pantry, facilities, security and reception
- Oversee the office lease, vendors, utilities, equipment procurement and asset inventory in coordination with IT, Finance and HR
- Support Finance with invoices, expense claims, VAT (red) invoices and petty cash
- Coordinate business travel and act as the local liaison for colleagues, candidates and visitors travelling in from Singapore, Portugal, Switzerland and beyond
WHAT MAKES YOU STAND OUT
We are not hiring a finished HR professional. We are hiring the drive, curiosity and follow-through that will grow into one.
Experience
- Bachelor's degree in Human Resources, Business Administration or a related field
- 0–2 years of experience in an HR and/or admin role — strong internships count — ideally as a generalist covering both people and office operations
- Hands-on experience with Vietnam statutory processes (social insurance, PIT, labour contracts) is a plus
- Experience in a startup, tech or fast-growing international company is a strong plus
- Recruitment experience, especially hiring tech or professional talent, is highly valued
Skills & knowledge
- Solid working knowledge of the Vietnam Labour Code and local HR compliance requirements
- Comfortable with payroll, benefits administration, and HR / office systems and tools
- Good command of English, written and spoken, to work with an international team
- Native or fluent Vietnamese, for vendors, authorities and the local team
- Strong organisation and attention to detail, able to juggle many priorities at once
- Curiosity about AI tools is a plus — we use them daily
Soft skills
- People-first mindset, with genuine care for employee experience and wellbeing
- Trustworthy and discreet in handling confidential information
- Proactive, resourceful and comfortable working independently
- Startup mentality — comfortable with ambiguity, able to wear multiple hats, and energised by building rather than maintaining
- Growth mindset — hungry to learn, quick to take feedback, and driven to turn even small tasks into stepping stones
WHAT WE OFFER
- Company-paid sick leave — paid by us, and not deducted from your annual leave
- Competitive package — benchmarked against the Vietnam market
- Healthcare coverage — for you and your dependents
- Monthly allowances — meal and transportation support on top of base salary
- Year-end bonus — performance-based
- Modern office — state-of-the-art workspace in central District 3, HCMC
- International team — colleagues across Singapore, Vietnam, Europe and Latin America
- Group-level HR exposure — shape people processes for the whole group, not just local admin
- Meaningful impact — help build the team and culture behind the future of embedded insurance
HOW TO APPLY
Send your CV and a short note on why this role to [Confidential Information].
If shortlisted, we will be in touch to arrange interviews with our team.
Ready to showcase your unique brilliance We're ready for you.
www.discovermarket.com
VRG Building, 177 Hai Ba Trung, Vo Thi Sau Ward, District 3, HCMC
