About the Role:
Provide end-to-end People & Culture (P&C) advisory and operational support to the business, ensuring consistent, compliant, and employee-centric practices. The role acts as a trusted advisor to managers while overseeing day-to-day P&C operations and services to deliver a positive employee experience.
Job Responsibilities:
1. People & Culture Advisory
- Serve as the first point of contact for managers and employees on P&C policies, practices, and employee lifecycle matters.
- Advise managers on performance management, probation reviews, and employee relations cases.
- Support managers in interpreting and applying P&C policies fairly and consistently.
- Assist in coordinating engagement and well-being programs, town halls, and internal events that foster a positive workplace culture.
- Support implementation of employee feedback mechanisms (e.g. culture & pulse surveys) and contribute to related improvement initiatives.
2. Operations & Services
- Oversee P&C operational activities across the employee lifecycle (onboarding, offboarding, transfers, promotions, etc.).
- Ensure accurate employee data management and HRIS record maintenance in line with data governance standards.
- Review and prepare P&C documentation including employment contracts, letters, memos, and reports.
- Manage the end-to-end payroll coordination process with the external payroll vendor.
- Coordinate work pass, immigration, and relevant documentation requirements.
- Work closely with Finance & Accounting for payroll reconciliation, and payment processing.
3. Compliance, Policy & Process Improvement
- Ensure compliance with local labor code, tax regulations, social insurance requirements, internal policies, and audit expectations.
- Participate in continuous improvement initiatives to enhance efficiency and accuracy in P&C operational processes.
- Partner with Group P&C and HRIS teams on system enhancements, workflow optimization, audits, and reporting needs.
Job Requirements and Relevant Experience:
- Bachelor's degree in Human Resources, Organizational Development, Organizational Psychology or a related field.
- A minimum 5 years of relevant experience in MNC sector.
- Strong understanding of Vietnam labor regulations, payroll principles, PIT, and social insurance processes.
- Experience working with or managing external payroll vendors is highly preferred.
- Strong numerical accuracy, analytical thinking, and attention to detail.
- Excellent communication skills in both local and English language.
- Customer-service mindset with the ability to build trusted relationships across functions.
- Proven reliability in handling confidential information with professionalism.
- Ability to work independently, prioritize effectively, and deliver in a fast-paced environment.
- Proficient in HRIS systems and Microsoft Office Suite; experience with reporting or data tools is a plus.
