Partner Relationship Manager

Job Description

• Identify, onboard and manage strategic partners within the cross-border e-commerce ecosystem.
• Build long-term, trusted relationships with platforms/marketplaces, ads agencies, logistics partners and cross-border seller communities.
• Act as the main point of contact for assigned partners and maintain regular engagement.
• Understand partner business models and align company solutions to support their merchant base.
• Develop joint engagement plans, including education sessions, co-marketing initiatives and ecosystem programs.
• Coordinate with internal teams (Key Account, Product, Operations and Technology) to support partner needs.
• Ensure smooth onboarding and activation for new partners.
• Monitor partner activity and proactively identify opportunities to strengthen collaboration.
• Gather partner feedback and share insights to improve internal processes and product offerings.
• Maintain structured tracking of partner pipeline, engagement status and performance.
• Represent the company at partner events, workshops and industry forums.
• Ensure all partnership activities comply with regulatory, AML and internal policies.
• Maintain strong internal collaboration to deliver a consistent partner experience.
• Contribute to partnership strategy and ecosystem expansion planning.

Requirements

• 3-5 years of experience in Partnership Management, Account Management or Business Development within fintech, payments or cross-border e-commerce.
• Good understanding of the cross-border seller ecosystem and marketplace environment.
• Experience managing partner relationships and coordinating with multiple stakeholders.
• Ability to build trust and maintain long-term business relationships.
• Strong communication and presentation skills (online and offline).
• Well-organised and detail-oriented with strong follow-up discipline.
• Comfortable working across internal teams to resolve partner issues.
• Commercial awareness without heavy reliance on direct PnL ownership.
• Self-driven, proactive and relationship-focused mindset.
• High integrity with strong compliance and risk awareness.