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Outsourced Vendor Management - Operations, SPX Express

spx express
5-7 Years
Vietnam, Ho Chi Minh
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Job Description

  • BPO performance management & Issue resolution:
  • Closely monitor daily BPO performance, take action internally & externally to achieve SLA Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
  • Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
  • Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
  • Vendor performance monitoring and control:
  • Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
  • Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
  • Contribute & process vendor evaluation with internal teams.

Requirements

  • Min 5+ years of experience in workforce management or related roles.
  • Solid communication and stakeholder management skill, both internally and externally.
  • Data and SOP-driven, with strong problem-solving and decision-making abilities.
  • Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
  • A good team player with a continuous improvement mindset.
  • Experience in vendor/3PL management is a plus.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Bpo Performance Management
Employment Type:
Full time

About Company

Job ID: 150871375

Last Updated: 11-08-2026 04:01:01 AM
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