- We are hiring for our client in FMCG.
Location: Empress Tower, 138 – 142 Hai Bà Trưng, Dist. 1, HCMC .
Working time: Onsite Monday – Friday, flexible WFH on Saturday.
JOB SUMMARY:
The Order Fulfillment Specialist oversees and manages the complete the process, from customer orders being placed to the products being delivered to the customer. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.
KEY RESPONSIBILITIES:
Order Management:
- Receive, verify and process orders accurately and efficiently in SAP following regulated SOP, including sales orders, promotion campaign, NPD allocation and POSM.
- Plan and optimize truck load while ensuring order cut-off time and requested delivery date at Customers.
- Liaise with warehouse, transporters, and sales teams to ensure smooth and timely order fulfillment.
- Provide order status updates, handle customer inquiries, and manage returns and exchanges.
- Collaborate with related functions such as QA, Logistics, Sales to troubleshoot and resolve any issues that arise during the fulfillment process, such as delays or incorrect items.
- Monitor credit limits of the assigned customers in line with credit policy.
- Analyze and suggest ways to improve fulfillment processes for greater efficiency and accuracy
Reporting and documentation
- Maintain operational reports and tracking on regular basis (daily/ weekly/ monthly).
- Maintain accurate records of orders, shipments and billings and update order statuses in the system.
- Other tasks assigned by Line Manager.
REQUIREMENTS:
- Experience with SAP
- Order management skills
- Analytical skills
- Communication skills
- Problem-solving skills
- Time management skills
- Ability to work onsite Monday to Friday
- Ability to work flexible hours on Saturday
- Experience with logistics and supply chain management
- Ability to maintain accurate records and reports
