Location: Empress Tower, 138 – 142 Hai Ba Trung, Dist. 1, HCMC
Working time: Onsite Monday – Friday, flexible wfh on Saturday.
JOB SUMMARY:
The Order Fulfillment Specialist oversees and manages the complete the process, from customer orders being placed to the products being delivered to the customer. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.
KEY RESPONSIBILITIES:
1. Order Management:
- Receive, verify and process orders accurately and efficiently in SAP following regulated SOP, including sales orders, promotion campaign, NPD allocation and POSM.
- Plan and optimize truck load while ensuring order cut-off time and requested delivery date at Customers.
- Liaise with warehouse, transporters, and sales teams to ensure smooth and timely order fulfillment.
- Provide order status updates, handle customer inquiries, and manage returns and exchanges.
- Collaborate with related functions such as QA, Logistics, Sales to troubleshoot and resolve any issues that arise during the fulfillment process, such as delays or incorrect items.
- Monitor credit limits of the assigned customers in line with credit policy.
- Analyze and suggest ways to improve fulfillment processes for greater efficiency and accuracy
2. Reporting and documentation
- Maintain operational reports and tracking on regular basis (daily/ weekly/ monthly).
- Maintain accurate records of orders, shipments and billings and update order statuses in the system.
- Providing essential support to the team, primarily focusing on performance reporting.
- Assist in updating and maintaining KPI scorecards for GT/OTC team, ensuring timely and accurate data input.
- Support team in monitoring performance data and preparing reports.
- Digital transformation initiatives and contributing to operational governance.
- Hands-on experience in enhancing efficiency, data accuracy, and compliance within a dynamic business environment
REQUIREMENTS:
- Graduated with a major in Logistics, Supply Chain, or other related fields.
- At least 1 year of experience in logistics, order management, or similar areas.
- Proficient in tools such as Excel, Power BI, SQL, etc.
- Strong experience in data management and analysis.
BENEFITS:
- Gross salary: Negotiable
- Meal & Parking Allowance
- Full SHUI
- Sign Labor contract with Talentnet
