Operations Team Lead - Custom Clearance & Sorting

FedEx Vietnam is hiring Operations Team Lead for:

• Customs Clearance & (1 role)
• Sorting (1 role)
• Location: Noi Bai International Airport

Operations Team Lead - Clearance

What you will do

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Lead team to handle smoothly customs clearance procedure of IB & OB shipments daily to meet KPI (OTC – on time clearance)
• Work with Customs officer to settle issues (if any) relating to customs clearance progress
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Operations Team Lead - Sorting

What you will do:

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.

Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.

Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.

Manage sorting operations, including handling paperwork, sorting, ULD build-up, and processing, to ensure timely and efficient service delivery.

Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.

Implement and maintain quality management practices to uphold service standards and customer satisfaction.

Monitor and control network operations to optimize efficiency and minimize disruptions in service.

Support the customer service and support group in resolving customer queries and enhancing client relationships.

Manage contract sourcing and negotiations to secure reliable service providers and vendors.

Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

You will be a great fit if you have:

• Secondary education or equivalent in any discipline.
• Customs professional certificate is preferable
• 4 years of relevant work experience.
• Leadership skills; Team working skills; Problem solving skills; planning & organizing skills.
• Accuracy & attention to detail.
• Able to communicate in English and Vienamese (both written and verbal skills).
• Note - Relocation support will be provided for those who will need to be relocated from another city