Company Overview:
MOOVTEK is at the forefront of transportation technology, dedicated to innovating within the mobility sector. We strive to deliver smart, secure, and convenient transportation solutions that cater to everyday needs. As we continue to expand our business capabilities, we are looking for a Operations Manager with strong skills to help us achieve the next challenging goals
Job Description:
We are looking for an experienced Operations Manager to oversee our organization's ongoing operations and procedures. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the Operations Department.
Key Responsibilities:
- Has strong operational skills in order to see that processes are well structured and optimized given limited resources.
- Has ability to generate strong analytical and data-driven insights for proof of concepts for projects as well as post-implementation assessment
- Develop and implement promotion mechanics and features to increase user growth, trip conversion, and retain customer loyalty.
- Resolve incidents and issues related to systems and products (applications);
- Coordinate with the other relevant departments to deploy departmental projects;
- Receive system/application functionality needs for development/enhancement from the Business Department, and develop solutions for operational issues.
- Design engagement strategies to communicate new feature releases and ensure successful implementation.
- Build automation scripts/scenarios to optimize productivity and improve work efficiency;
- Has strong leadership skills- Deep understanding of metrics that drive operational excellence on our platform
- Has strong interpersonal and communication skills to help bridge relationships and tasks across functions and teams, both laterally and vertically
- Perform other assigned tasks or provide advice as directed by the head manager.
Requirements:
- Bachelor's or Master's degree in Business Administration, Computer Science, Finance, Statistics, Engineering, Economics or a related field.
- Excellent excel skills, SQL and Python/R knowledge are preferred
- At least 3 years of experience in a similar position.
- Able to work in a fast-paced environment.
- Agile and adaptable to changes.
- Good communication, presentation, and interpersonal skills.
- Analytical and process oriented; ability to problem-solve
- Experience in managing teams including supervising, training, motivating, coaching, having difficult conversation and inspiring.
- Ability to deal with people from all levels professionally
- Good time management, organizing, delegating skills.
- Good in reporting and analyzing data.
Benefits:
- Work from home 1 day a week (Optional).
- Bonus: 13th month salary annually
- Performance bonus: based on KPIs.
- 15 paid leave days per year.
- Review annually and adjust salary increase based on work performance.
- Competitive salary package based on experience and qualifications.
- Full benefits as per company policy, including health insurance, social insurance, and other statutory benefits.
- A dynamic and creative work environment that supports personal and professional growth.
- Opportunities to work on impactful projects that reach millions of users.
- Startup environment, young, dynamic, work hard, play hard;
- Working time: 5 days/week and flexible according to job positions.
