Operations Manager (JD YOUNG Internship Program)

Job Responsibilities

Job Requirements
About JD Young Internship
The JD Young Internship Program aims to cultivate young talent by providing opportunities to enhance their professional skills and accelerate their growth. It is also designed to identify highpotential candidates suited for the JD Star Program.

Job Responsibilities
Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decisionmaking through accurate data processing.
Collaborative processing of aftersales issues: Follow up aftersales consultation throughout the process, promptly feedback the progress and results to customers, collect customers opinions and suggestions on the aftersales process, and promote the continuous optimization and upgrading of the aftersales system.
Coordinate and follow up on fulfillment issues: Realtime monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time.

Job Requirements
Undergraduate students or above, majoring in logistics management, ecommerce, international trade, marketing and other related majors are preferred.
Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills.
Proficient in using Excel, Word, PPT and other office software.
Possess excellent communication and coordination, problemsolving skills and teamwork spirit, and be able to adapt to a fastpaced work environment.
About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

JINGDONG Industrials International

JINGDONG Industrials offers industrial supply chain technology and services, ensuring fast, precise ordering and cost-effective delivery supported by cutting-edge digital solutions. Serving over 7,000 key accounts and 8 million SME customers across China, JD Industrials also provides MRO supply chain solutions to support its global operations.