Operations Manager

ABOUT US

Founded in 2018, Dragonfly Asia-Pacific was created out of our founding team's experience to help brands and retailers grow their business sustainably and using best practices in the industry. With offices in Hong Kong, Taiwan, Thailand and Vietnam, our team possesses close to a century of retail and brand operations experience across a range of countries in the Asia-Pacific region. Our business operates at the confluence of wholesale, modern retail, e-commerce. Our growing portfolio of brands includes some of the most renowned names in the fashion industry with brand and category expansion already in the works.

OUR TEAM

Our operations currently span across four countries: Taiwan, Hong Kong, Thailand and Vietnam. In Saigon, we currently have a talented team of young professionals with expansion ongoing as we ramp up our operations. As a team, everyone is encouraged to voice in our decision-making and we place a premium onpeople who are constantly curious, unafraid to try completely new things and love working cross-functionally on different kinds of projects.

OPERATIONS MANAGER

Manage end-to-end warehouse operations, 3PL coordination, and QC processes to optimize stock levels and sell-through across wholesale and e-commerce channels. Oversee sale order execution, delivery scheduling, and inbound/outbound logistics. Lead customs clearance, freight cost optimization, and import documentation. Direct Aftersales service including warranty policy, spare parts sourcing, technician team management, and service reporting.

Location: HCMC, Tan Dinh ward

Report to: General Director

Salary: Negotiation

Working time: Mon Friday ( 9 am 18 pm)

Job Description

• Manage 3PL operations including inbound/outbound logistics, stock classification, and multi-channel fulfillment
• Lead physical stock checks and generate weekly/monthly inventory and defect reports
• Design and improve QC processes for inbound, outbound shipments and re-inbound coordination
• Execute sale orders, verify stock availability, and schedule deliveries and maintain accurate warehouse system data
• Arrange shipment/ freight and customs documentation, ensuring cost-effective logistics and reduce lead times
• Liaise with customs agents to resolve import issues
• Oversee aftersales service across locations, including warranty policy and spare parts management
• Direct technician team and improve stock status for return or defective items
• Produce monthly service expense reports and manage local spare part procurement
• Coordinate warehouse materials and general admin tasks (contracts, insurance, payments)

Requirements

• Bachelor's degree in business administration, supply chain management, or related field
• Proven experience in operations management or a similar leadership role, 5 years experience in managerial level
• Strong leadership and people management skills
• Excellent problem-solving and decision-making abilities
• Familiarity with supply chain, logistics, or production processes depending on the industry
• Ability to analyze data and improve operational efficiency
• Strong communication and interpersonal skills
• Proficiency with relevant software and technology tools used in operations
• Ability to manage multiple projects and meet deadlines