Restaurant & Bar Operations
Ensure full compliance with departmental standards & SOPs
Follow opening/closing and billing procedures
Conduct daily briefings (VIPs, promotions, upselling focus)
Personally engage and farewell at least 80% of guests
Maintain service quality, guest comfort, and outlet readiness at all times
Deliver efficient and professional F&B service
Ensure staff execute:
Guest greeting, seating, and engagement
Accurate order taking and payment handling
Upselling food & beverage promotions
Cleanliness and quick table reset
Maintain high standards in food, beverage, and guest interaction
- Bar & Beverage Management
Drive beverage sales through upselling and promotions
Ensure quality preparation of cocktails, coffee, tea, and wine service
Maintain bar operations including:
Stock control & requisition
Equipment and system operations
Compliance with alcohol regulations
Train staff on beverage knowledge and service standards
- Guest Experience & Compliance
Ensure responsible alcohol service and legal compliance
Monitor guest satisfaction and handle complaints professionally
Build rapport with guests and understand preferences
Share guest feedback with Chef and F&B leadership
- Team Leadership & Development
Motivate and guide team to deliver consistent service
Conduct training, briefings, and monthly team meetings
Support staff development and encourage feedback
Lead by example and maintain grooming standards
- Business & Financial Performance
Drive revenue through promotions, upselling, and events
Manage costs (labor, beverage, stock) and forecasting
Monitor market trends and competitor activities
Optimize operations based on performance data
- Administration & Coordination
Report operational issues and incidents promptly
Ensure sufficient equipment and supplies
Coordinate with Sales for new business opportunities
Support marketing activities and outlet promotions
Required Skills
Commitment & accountability
Growth mindset & willingness to learn
Proactive and guest-focused attitude
Strong product knowledge
Leadership & team collaboration
Consistency in service delivery
Qualifications & Experience
Diploma in Hospitality / F&B or related field
1–4 years of relevant experience (including supervisory role)
Key Metrics
Guest Satisfaction (Guest Love, GSI)
Loyalty Recognition & Enrollment
Revenue performance
Cost control & energy efficiency
Audit compliance (FSMS, HACCP, Forbes, Quality)
Employee Engagement
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