Position overview
We love coffee and were looking for a professional, who is passionate about making a good cup of coffee, and cares about the customers they&aposre serving. If this is also your career goal, then welcome to PJ&aposs Coffee Vietnam, we&aposve been waiting!
As an operations intern, you will be assisting other senior team members in a multitude of activities, ranging from sales and marketing to employee engagement and development.
Working office: TRG International Office, 145-147 Nguyen Co Thach Street, An Loi Dong Ward, Thu Duc City, HCMC or working virtually under permission of Manager
Please note:This is an unpaid internship and the interns are required to start immediately.
What does a successful Operations Intern look like
This internship is customisable to best fit your career goal. You can choose to dedicate yourself to a specific role of desire.
Your responsibilities include but are not limited to:
a) Supply Chain
Planning:
- Support to conduct monthly forecast maintenance.
- Propose and implement solutions to improve demand forecast accuracy.
- Consider forecast and inventory to suggest purchasing.
Procurement:
- Research and evaluate prospective suppliers.
- Document and assist with the purchasing process.
- Maintain and update supplier information such as qualifications, delivery times, product ranges, etc.
Warehousing & Distribution:
- Ensure daily warehouse activity is aligned with the SOPs.
- Ensure stock movements are recorded accurately.
- Prepare goods for transfer requests from stores, events, and e-commerce channels.
- Document work processes, suggest periodic process improvement
b)Sales Catering
- Create and manage documents required for the events
- Create new procedures (if needed) for organizing events
- Manage escalated on-site issues
- Coordinate and integrate all other operations within an event
- Work with other departments to ensure that all operational requirements of the events are fulfilled.
- Resolve escalated participants&apos enquiries regarding the events.
- Assist with setting up and tear down of events
- Input event PL and Check SCM
- Find new prospects, consult customers to close the deals
- Manage the cost of consumable materials in each event to ensure the target margin.
- Document work processes, suggest periodic process improvement
c) Sales
- Plan monthly sales and give recommendations
- Work with external partners (food delivery platforms, ecommerce marketplaces, suppliers) to update menus, pricing, product information, etc.
- Conduct market research to find and connect PJs with potential business partner(s).
- Assist in planning and execution of promotions to drive sales potential
- Document work processes, suggest periodic process improvement
d)Marketing
- Conduct content planning and execute F&B events/promotions/ campaigns.
- Research and curate informative and engaging content for website, blog, social channels
- Provide support for the design team with photography
- Plan and write content on channels; respond to customer comments and messages on social platforms
- Coordinate with the Sales team to unify monthly and quarterly promotions and campaign schemes.
- Review performance on social channels and suggest solutions for improvement periodically.
- Document work processes, suggest periodic process improvement
e) Design
- Collaborate with the Marketing team to generate engaging F&B contents
- Design posts, edit short videos or gifs for social networks
- Take photos for social posts
- Design POSM (Point of Sales Material) for PJs Coffee
- Document work processes, suggest periodic process improvement
f) HR
- Assist and propose improvements for Barista and Intern recruitment
- Research and design training courses
- Organise and facilitate employee engagement activities
- Document work processes, suggest periodic process improvement
Whats in it for you
- Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking
- Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
- Strong culture to support your learning and development and growth
- Multiple (12+) networking / collaboration / learning / training events each month
- Training and certification support
- Free access to our library (1000+ books), multiple online training portals/ universities/ academies
What you need
- A willingness to learn and grow
- Knowledge in F&B industry and/ or customer service
- A genuine passion for coffee and delighting customers
- Well-organised, detail and result-oriented, and able to multitask
- A proactive and adaptive team player
- Proficient in various computer software such as Microsoft Office Suite, inventory management, order fulfilment, etc.
- Comfortable with speaking and writing in English
Recruitment process
Apply via our Career page:https://careers.trginternational.com/--> Pre-hire assessments (received via email right after your application submission on our career site, please complete them within 3 days) --> HR Interview--> Final round
