Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCOO organization is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking a high caliber professional to join our team as Operations Assistant, Cards & Loans.
Areas and Accountabilities
- Maintain and improve the delivery of superior customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Identifies best practice opportunities within the team and across BS locations.
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer's expectations.
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
- Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
- Ensure that transactions are executed in accordance with the established procedures and standards.
- Demonstrate ways to increase productivity in the process.
Qualifications, Knowledge & Experience
- Prior experience and background required.
- Good knowledge of the products/systems/applications used in the operational environment.
- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service
You'll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
