Title: Operations Assistant (Bank)
Working Place: Central Point, 106 Nguyen Van Troi Str., Phu Nhuan Ward, HCMC
Working time: Mon - Fri | 9:00 - 18:00
Salary:8tr8 Gross
The role holder will:
- Support daily operational activities to maximize the department's efficiency, effectiveness, and productivity.
- Ensure agreed Service Level Agreements (SLAs) with the business are consistently met and maintain high customer service standards.
- Perform day-to-day operational processing and assigned duties in accordance with the supervisor's instructions.
- Follow relevant Financial Instruction Manuals (FIM), Business Instruction Manuals (BIM), Desk Instruction Books (DIB), SLAs, operational procedures, and audit requirements.
- Participate in internal and external training to continuously develop job-related, technical, creative thinking, and personal development skills.
- Share knowledge and provide training to colleagues on assigned desk duties.
- Apply feedback from surveys, peers, and work experience to improve performance and service quality.
Requirements:
- Strong attention to detail, hardworking, and responsible.
- Strong analytical thinking and problem-solving skills.
- Good teamwork and ability to work effectively in a team.
- Good interpersonal and communication skills.
- Proficient in Microsoft Office applications.
Benefits:
- 12-month contract signed with Talentnet.
- 13th month salary.
- Laptop provided.
- Full SHUI contribution, 100% salary during probation.
- Opportunity for contract extension and conversion to permanent staff.
