Lead and oversee daily freight forwarding operations across Air, Sea, Import/Export, and Customs Clearance activities while ensuring operational excellence, service quality, and compliance with company and international standards
Coordinate closely with overseas offices, agents, and partners to ensure seamless end-to-end logistics execution
Maintain and strengthen relationships with existing clients, overseas agents, and key stakeholders
Collaborate with the sales team to identify and develop new business opportunities, and support commercial activities including pricing strategy, RFQs, and key account negotiations
Recruit, develop, and lead the local team during the branch setup and expansion phase while fostering a high-performance, customer-focused, and collaborative working culture
Oversee branch P&L performance, budgeting, and cost management initiatives, and prepare operational KPIs and business performance reports for regional headquarters
Requirements:
Minimum 5 years of experience in freight forwarding operations, preferably within multinational companies
Strong understanding of air and sea freight operations, customs clearance procedures, and local logistics regulations
Demonstrated leadership capability; candidates with strong operational backgrounds at Team Lead or Supervisor level are also encouraged to apply
Fluency in both English and Vietnamese
Strong communication, negotiation, analytical, and problem-solving skills
Entrepreneurial mindset with the ability to work independently and build operations from the ground up
