Location: Ho Chi Minh | Function: Freight Operations | Level: Manager
Why this role matters
You won't just support operations — you'll help redefine them.
As the right-hand to the Freight Operations Director at Giao Hang Nang, you'll dive into some of the most complex and high-impact logistics challenges in Vietnam: How do we deliver heavy, bulky goods — faster, safer, smarter
This is a hybrid role between data analyst, project manager, and operations strategist — built for someone who thrives on actionable insights, operational rigor, and meaningful outcomes.
What You'll Do
1. Champion Heavy Goods Quality
- Build smart dashboards that track damage rates, root causes, and loss hotspots across the freight network.
- Turn numbers into narratives: analyze deviations and communicate clear, urgent insights to on-ground teams.
- Launch initiatives to reduce damage/loss and uplift the end-to-end customer experience.
- Be a key player in designing a premium heavy goods delivery model that is scalable, reliable, and measurable.
2. Turn Data into Decisions
- Develop and automate dashboards to track cost, productivity, and SLA across hubs and routes.
- Partner with Tech/Data teams to implement predictive alerts, scorecards, and tools that reduce blind spots.
- If you know Python or RPA tools — great. If not, we'll support you in learning. What matters is your data-first mindset.
3. Drive Strategic Execution
- Work side-by-side with the Freight Director to translate big ideas into on-the-ground execution.
- Coordinate cross-functional projects involving Ops, Tech, Finance, and HR.
- Build executive updates, forecasts, and project reviews that keep leadership aligned and accountable.
4. Standardize & Scale Excellence
- Spot operational gaps, inconsistencies, or inefficiencies — and fix them.
- Lead the rollout of SOPs and process improvements across key locations.
- Foster a mindset of better every day by measuring the impact of each initiative.
What You Bring
Experience
- 5+ years in logistics, supply chain, operations, or continuous improvement.
- Proven track record in using data to drive operations and solve real problems.
- Experience in freight or heavy goods is a strong advantage.
Skills
- Analytical tools: Excel, Google Sheets, SQL
- BI tools: Power BI, Tableau, or Data Studio
- Automation: Python, RPA, or machine learning tools (nice to have, not mandatory).
- Strong communication and stakeholder coordination across functions.
Mindset
- Owner mentality: You don't wait to be told — you lead.
- Data-obsessed, process-driven: You trust the numbers but think beyond them.
- Challenger mindset: Always looking for a better, simpler, faster way to do things.
Other Requirements
- Willing to travel within the region.
- Flexible working hours depending on project priorities.
What You'll Get
- A high-impact role with visibility and mentorship from senior leadership.
- Competitive compensation and benefits.
- Exposure to diverse operational challenges and cross-functional projects.
- Career development in a fast-scaling logistics ecosystem (Scommerce Group: GHN, GHN Freight, Ahamove).
