OPERATION SUPERVISOR

JOB SUMMARY:

The Operation Supervisor is responsible for overseeing the daily operations of COBI HOME Long Hau, ensuring that facilities and services are operated safely, efficiently, and in accordance with company standards. The position manages tenants, vendors, facilities, safety, and operational activities while coordinating closely with internal departments to maintain high service quality and tenant satisfaction.

JOB DESCRIPTION:

1. Daily Operations Management

• Oversee the day-to-day operations of COBI HOME and ensure smooth, safe, and efficient operation in accordance with company standards.
• Monitor daily operations and promptly resolve operational issues to minimize business disruptions.
• Conduct regular inspections to ensure cleanliness, safety, facility conditions, and operational readiness.
• Ensure operational procedures and SOPs are consistently implemented and followed.
• Prepare and submit daily, weekly, and monthly operational reports.

2. Tenant & Customer Management

• Build and maintain positive relationships with tenants, business partners, and customers.
• Respond to tenant requests, inquiries, complaints, and operational issues in a timely and professional manner.
• Coordinate and support tenant fit-out, handover, move-in, and move-out procedures.
• Ensure tenants comply with building regulations and operational requirements under lease agreements.
• Support initiatives to improve tenant satisfaction and overall customer experience.

3. Facility & Vendor Management

• Coordinate and supervise security, cleaning, facility management, landscaping, maintenance, and other service providers.
• Monitor vendor performance and ensure services meet COBI HOME's quality and service standards.
• Plan and monitor preventive maintenance activities and ensure timely completion of maintenance works.
• Report facility-related issues and coordinate with relevant departments to ensure prompt resolution.
• Support operational budget management and identify opportunities to optimize operating costs.

4. Safety, Security & Compliance

• Ensure compliance with building regulations, fire safety requirements, company policies, and relevant operational standards.
• Conduct regular safety inspections and proactively identify potential operational risks.
• Coordinate emergency response procedures and manage incident reporting when necessary.
• Maintain operational documents, safety records, and compliance documentation accurately and systematically.

5. Operational Improvement & Administration

• Identify and implement opportunities to improve operational efficiency, work processes, and service quality.
• Support the development, implementation, and continuous improvement of operational SOPs.
• Monitor operational KPIs and recommend corrective actions and improvement plans.
• Support audits, site inspections, and management reporting.
• Coordinate effectively with Leasing, Marketing, Finance, Technical, and other relevant departments.

6. Event & Community Operations Support

• Support and coordinate the operation of marketing events, exhibitions, community programs, and tenant promotional activities.
• Coordinate venue setup, logistics, security, cleaning, and technical support for events.
• Work closely with Leasing, Marketing, and Property Management teams to ensure smooth event execution.
• Supervise on-site operations during events to ensure safety, service quality, and customer satisfaction.

REQUIREMENTS:

·      Bachelor's degree in Business Administration, Real Estate, Hospitality Management, Facility Management, Engineering, or a related field.

·      2–5 years of experience in Property Operations, Facility Management, Building Management, Hospitality, Retail/Shopping Mall Operations, or a related field.

·      Supervisory or on-site management experience is preferred.

·      Strong organizational, coordination, and problem-solving skills.

·      Excellent communication and interpersonal skills.

·      Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

·      Good understanding and practical experience in building operations, tenant management, and facility maintenance.

·      Experience working with contractors, vendors, and service providers.

·      Proficient in Microsoft Office; experience with property or facility management systems is an advantage.

·      Strong sense of responsibility, ownership, attention to detail, and a proactive working attitude.

·      Good command of English (both written and spoken).

• SALARY: NEGOTIATE (23.000.00 VND – 35.000.000 VND)