- End-to-end project execution, process standardization, and management reporting
- Analyze operational performance data
About Our Client
Our client is a express delivery and logistics company
Job Description
The Operations Specialist will drive critical improvement projects across four core pillars of end-to-end delivery network:
- Mastering the Middle Mile: Optimizing linehaul routes through data-driven route architecture, milk runs, load-building algorithms, and connecting order planning to freight execution on a unified orchestration platform to eliminate empty miles and reduce facility dwell times.
- Unifying & Orchestrating Last-Mile Execution: Transitioning from basic route planning to active delivery orchestration. Deploying hybrid fleet allocation (in-house vs. regional/gig partners) and AI-driven automated exception handling to maintain SLAs while managing costs.
- Connecting Commercial Controls to Operations: Bridging the gap between execution and billing. Tightening warehouse-to-transport handoffs to prevent detention charges, structuring tariffs for clear auditable invoicing, and analyzing true Cost-to-Serve per client and lane.
- Elevating Asset Management to a Strategic Function: Transforming physical assets (trucks, trailers, containers, yard equipment, robotics) into connected, intelligent nodes using GPS, telematics, geofencing, and automated lifecycle management.
The Successful Applicant
Experience & Mindset
- 5-8 years of experience in logistics, express parcel delivery, e-commerce fulfillment, 3PL, or supply chain operations, with a proven track record of leading process transformation projects.
- Methodology expertise in Lean, Six Sigma, Kaizen, or structured problem-solving methodologies to deliver measurable improvements in cost, quality, productivity, or SLA compliance.
- Comfort in ambiguity-able to take a complex or vague operational issue, investigate root causes independently, and deliver a structured, actionable implementation plan.
Technical Capabilities
- Advanced Excel & BI Skills: Ability to manipulate large datasets, build dynamic operational dashboards, and present insights clearly using tools such as Excel, Power BI, or Tableau.
- Logistics Systems Fluency: Comfortable working with operational software ecosystems including TMS, WMS, AMS, automated routing engines, OMS, and ticketing/CRM platforms.
- Project Management Rigor: Skilled in managing milestones, dependencies, risks, and stakeholder communication using modern tools (e.g., Jira, Asana, MS Project, Smartsheet).
What's on Offer
Salary package and incentive bonus
Contact
Quote job ref: JN-072026-7070647
