Operation Senior Associate

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role and Responsibilities:

• Responsible for customer data review and account opening.

• Verify documents submitted by client within specific regions.

• Handle customer requests and solve issue by email/ live chat.

• Collected and reported departmental data.

• Cooperate with various departments to communicate and deal with matters.

• Process withdrawal.

• Perform any ad-hoc tasks being assigned.

Qualifications and Requirements:

• Candidate must possess at least Primary/Secondary School/ Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.

• 1 - 2 years experience in Operation or Customer Service is preferable

• Proficient in basic office skills such as Word, Excel, and PowerPoint.

• Cheerful personality, good communication, and interpersonal skills.

• Willing to work on rotating shifts (Including weekends if required).