Organize and manage overall resort operations during the pre-opening and operational phases, ensuring service quality, operational efficiency, and the achievement of revenue targets.
Key Responsibilities
Manage all resort operations, including experiential stay units, show villas, guest reception, restaurant, and related services.
Develop and implement Standard Operating Procedures (SOPs), service standards, hygiene, safety, and brand image requirements.
Recruit, train, organize, and manage the operations team for each operational phase.
Manage restaurant operations to ensure service quality, guest experience, revenue performance, and cost control.
Develop and drive initiatives to attract external customers, expand customer sources, and increase revenue.
Coordinate with relevant departments on business, marketing, project progress, and operational readiness.
Monitor, evaluate, and report on operations, manpower, revenue, costs, and any issues arising to the Board of Management.
Candidate Requirements
Proven experience in operations management within the hotel or resort industry.
Experience in hotel/resort pre-opening or setup is highly preferred.
Solid understanding of restaurant/F&B operations, revenue management, and cost control.
Strong leadership, team organization, coordination, and problem-solving skills.
Professional manner with a strong service mindset and commercial orientation.
