Operation Executive

About us

DYM Medical Center is an international general clinic originating from Japan. Our healthcare system is present in 5 countries: Japan, Thailand, the United States, Vietnam, and Indonesia.

DYM Medical Center Vietnam has been proudly developing since 2020, with 3 modern clinics located in Ho Chi Minh City and Hanoi. We provide comprehensive healthcare services in accordance with Japanese standards, including corporate health check-ups, medical services for foreigners, vaccinations, and multi-specialty outpatient examination and treatment. With the mission of delivering high-quality healthcare services to the community, DYM Medical Center strives to build a modern, safe, and sustainable healthcare environment, while fostering a fair, people-centered workplace that values respect and continuous improvement.

Job description

Clinic Operations

- Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan.

- Monitor appointment schedules, booking status, and support manpower allocation based on customer volume.

- Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless service delivery.

- Support the handling of operational issues and customer feedback during daily operations.

- Monitor service quality and propose improvements to operational processes.

- Support the implementation of corporate health check-up programs and ensure operations are carried out on schedule.

- Ensure compliance with internal regulations, service standards, and clinic operational procedures.

- Prepare periodic operational reports as required by management.

- Investigate the causes of complaints and provide explanations and corrective solutions

Team Coordination

- Support the guidance and training of new employees on operational procedures.

- Monitor team performance and report to direct management.

- Support task assignment and manpower coordination when necessary.

- Collaborate with other departments to ensure work is handled quickly and efficiently.

Other Responsibilities

- Proactively propose solutions to improve operational efficiency and customer experience.

- Support management in process improvement projects and internal operational activities.

- Perform other duties as assigned by supervisors.

Requirements

- College or Bachelor's degree.

- 1–3 years of experience in clinic operations, hospital operations, or customer service.

- Experience in coordinating corporate health check-up programs is preferred.

- Strong organizational, coordination, and problem-solving skills.

- Ability to work under pressure in a fast-paced and multitasking environment.

- Good communication and teamwork skills.

- Responsible, proactive, and detail-oriented at work.

- Proficiency in English and/or Japanese is an advantage.

- Proficient in Microsoft Office and basic reporting skills.

Benefits

- Open according to the candidate's ability and experience

- Language allowance (Japanese)

- Parking allowance, lunch allowance

- KPI reviews 4 times a year

- Annual health check-up, vaccination and special offer for family member

How To Apply

If you think we're a good match, apply now or send your CV to Email: [Confidential Information]