Lead high-impact operational initiatives across multiple verticals (beBike, beDeli, beFood, beClean, etc.), focusing on performance optimization, process reengineering, system automation, and aligning strategic objectives with day-to-day execution through cross-functional collaboration.
Responsibilities:
- Lead Strategic Initiatives: Drive Operational Excellence (OE) programs that advance business goals, leveraging Agile/Scrum or structured project frameworks. Oversee the full initiative lifecyclefrom opportunity assessment and strategic alignment to solution deployment and measurable impact realization.
- Operations Performance Management: Design and lead performance management systems tailored to operational teams, aligning KPIs and OKRs with executional excellence. Monitor key metrics, diagnose performance bottlenecks through root-cause analysis, and implement targeted initiatives to improve speed, efficiency, and service quality at scale.
- Process Optimization: Map and standardize end-to-end workflows; develop leaner SOPs to boost efficiency, reduce turnaround time, and enhance experience for users and partners.
- System & Automation Deployment: Work with Tech/Product/ CRM teams to co-develop internal tools, implement automation workflows, and integrate real-time performance dashboards.
- CRM System Development: Collaborate on the development and enhancement of CRM features tailored for partner lifecycle management; ensure systems support segmentation, behavioral tracking, and personalized engagement.
- Partner Retention Initiatives: Design and execute initiatives to boost engagement and retention across partner segments (e.g., driver, merchant, cleaner), leveraging data insights and behavioral triggers.
- Ops-Led Product Improvement: Provide operational insights and user feedback to refine product featuresespecially within the partner-facing appto enhance usability and reduce friction.
- Change Management: Lead cross-departmental efforts for change adoption in tools, processes, or team structure; ensure seamless rollout and stakeholder alignment.
Requirements:
Experience:
- 35 years of hands-on experience leading operational projects end-to-end, from planning and execution to performance tracking.
- Demonstrated ability to drive cross-functional initiatives that improve efficiency, service quality, and business outcomes.
- Prior experience in technology companies, e-logistics, or e-commerce environments is strongly preferred.
Attitude
- Proactive and improvement-oriented mindset with a strong sense of ownership and accountability.
- Comfortable with ambiguity and change; adaptable in high-velocity, cross-functional environments.
- Strong collaboration and communication mindsetable to influence without authority.
Skills
- Performance Management: Skilled in architecting and managing KPI/OKR systems that align with business goals; adept at diagnosing root causes and driving measurable performance improvements.
- Analytical Insight & Implementation: Skilled at extracting actionable insights from operational data and converting them into practical, high-impact solutions. Proven experience in executing these solutions to improve performance and efficiency. Proficient in Excel and Google Sheets; familiar with SQL, Looker, or BigQuery for advanced data analysis.
- Project Leadership: Experienced in leading end-to-end initiatives using Scrum or structured project frameworks, with a focus on executional excellence and cross-functional alignment.
- Structured Problem-Solving: Strong critical thinking and system-level analysis skills, capable of dissecting complex operational issues into clear, actionable solutions.
Knowledge
- Solid understanding of operational workflows, performance levers, and continuous improvement methodologies (e.g., Lean, Six Sigma, Agile).
- Familiarity with tech-driven platforms, logistics systems, or multi-service environments is preferred.
- Bachelors degree in Business, Operations, Economics, or related disciplines.
