We are looking for a skilled and dependable Mid-Level Onsite IT Support Engineer to join our IT support team in Hanoi. In this role, you will deliver hands-on technical assistance, supporting end users with their devices, managing AV and hardware issues, and ensuring seamless IT operations. The successful candidate will demonstrate strong technical skills, a customer-first mindset, and the ability to work independently in a fast-paced environment.
What You'll Do
- Perform end-user support for desktops, laptops, tablets, mobile devices.
- Deliver AV support and urgent troubleshooting for conference setups.
- Provide VIP-level support and ensure prioritized resolution.
- Execute IMAC, hardware replacements, printer troubleshooting.
- Carry out depot tasks, device imaging, configuration, and inventory handoff.
- Support onboarding/offboarding workflows with IT, HR, and Security.
- Document processes, SOPs, and ticket resolutions in ServiceNow.
Required Skills and Qualifications
- Experience: 58 years.
- Locations: As applicable.
- Good understanding of endpoint devices and peripherals.
- Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service.
- Basic understanding of network troubleshooting.
- Attention to detail and ability to work independently.
- ITIL awareness and customer-first attitude.
- CompTIA A+ or similar certification required.
