ONLINE SALES STAFF

DESCRIPTON:

E-commerce Store Operations:

·      Monitor and manage stores on e-commerce platforms to ensure smooth sales operations, order fulfillment, and after-sales services in accordance with established procedures.

·      Update pricing, inventory status, promotions, and product information across all platforms, especially for bulky, made-to-order, or project-based products.

·      Coordinate with related departments to resolve issues related to orders, exchanges/returns, delivery, installation, and customer reviews.

Sales Programs & Promotion Management:

·      Plan and propose product bundles, flash sales, and monthly campaigns suitable for kitchen equipment, furniture, and HoReCa customers.

·      Support promotion preparation and setup in compliance with platform requirements and campaign timelines.

·      Monitor, track, and report promotion performance and sales effectiveness.

On-platform Marketing Operations:

·      Work closely with Marketing and Design teams to execute on-platform communication activities, including banners, product images, specifications, and content for technical or project-based products.

·      Analyze traffic, click-through rates, and conversion rates to propose optimization strategies aligned with B2B and B2C customer behavior.

Data Analysis & Reporting:

·      Manage sales, cost, inventory turnover, and conversion data on a daily, weekly, and monthly basis.

·      Prepare performance reports by product category, SKU, and product bundle, and recommend improvement actions.

·      Consolidate customer feedback to suggest improvements in product content, pricing strategies, delivery policies, or after-sales services.

Cross-functional Collaboration:

·      Coordinate with Logistics/Warehouse teams on campaign volume planning, stock availability, delivery schedules, and installation arrangements.

·      Collaborate with platform CRM teams to improve store ratings, manage claims, and enhance overall customer experience.

·      Work with the Accounting team on revenue reconciliation, receivables, and settlement of platform promotion programs.

·      Prepare incident reports and propose corrective actions.

REQUIREMENTS:

·      From 1-3 years of experience in Ho-re-ca/furniture/f&B,...field.

·      Strong time management skills with the ability to work independently while collaborating effectively within a team.

·      Excellent communication and problem-solving skills, especially in handling complex or high-value orders.

·      Solid data analysis skills with a good understanding of the e-commerce market, particularly in kitchen equipment, furniture, or HoReCa sectors.

·      Experience with Droppii or similar e-commerce platforms is an advantage.

SALARY: NEGOTIATE (FROM 13.000.000 GROSS)

BENEFITS:

·      Company-provided laptop/desktop; company car available for business trips

·      Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)

·      Full salary-based social insurance coverage

·      Free coffee, tea, and soft drinks at the office

·      Employee discounts on all COBI GROUP products

·      Foreign language training support: 50% of monthly tuition (up to 1,000,000 VND/month)

·      Child tuition support: 500,000 VND per child (from 3 years old). Up to 2 children per employee

·      Domestic & international business trips: All expenses covered by the company. Additional daily travel allowance

·      Overtime compensation in accordance with Labor Law

·      Annual health check-up

·      Salary review once per year & 13th-month salary

·      Seniority allowance: +300,000 VND/year (after every 12 months of service)

·      12 days of annual leave

·      Trade Union membership upon signing official labor contract, with full benefits for holidays, birthdays, and welfare programs

OTHER INFOMATION:

·      Time to work: 8:00 am – 18:00 pm (Monday – Friday)

·      Location: 16Fl, Cobi Tower II, 2-4 street 8, Tan My Ward, HCMC.

Contact: 0932145469 or email [Confidential Information]