Responsibilities
E-commerce Management & Sales Growth
- Achieve a monthly sales target of 1.5 billion VND across all online channels.
- Manage and maintain the company website (built on the Haravan platform), ensuring all product listings, prices, and promotions are accurate, up-to-date, and optimized for sales.
- Oversee and actively manage our presence on key e-commerce marketplaces, including Shopee and Lazada, to maximize sales performance and visibility.
- Ensure 100% product availability online by coordinating closely with the inventory and procurement teams.
Brand Compliance & Content
- Ensure all online content, product descriptions, and imagery strictly adhere to Apple Premium Reseller (APR) guidelines and branding standards.
- Regularly audit the website and marketplace listings to ensure brand consistency and compliance.
Customer Experience & Communication
- Serve as the primary point of contact for customer inquiries across all online channels, including social media (Facebook, Instagram, etc.) and chatbox platforms.
- Provide timely, professional, and helpful responses to product queries, order status updates, and customer service issues.
Order Fulfillment & Logistics
- Manage the end-to-end process of order fulfillment, including the accurate and secure packing of goods.
- Ensure timely handover of packed orders to the designated logistics/shipping team and maintain records of shipments.
- Monitor order processing to ensure fast and accurate delivery to customers.
Job Requirements
- Proven experience in e-commerce sales and operations, preferably within the technology or retail sector.
- Demonstrable track record of meeting or exceeding sales targets.
- Hands-on experience managing listings and driving sales on key platforms like Shopee and Lazada.
- Familiarity with e-commerce website management platforms; experience with Haravan is a strong advantage.
- Excellent written and verbal communication skills in [Specify language(s), e.g., English and Vietnamese] for professional customer interaction.
- Strong understanding of Apple products and the ability to articulate their features and benefits to customers.
- Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of Apple Premium Reseller guidelines or experience in a similar authorized reseller environment is a plus.
Compensation & Benefits
- Salary: negotiable upon the ability
- 13th month/bonus etc depending on performance of the Company and the individual staff
- SI Contribution subject to Vietnam Labor Code
- At least 14 annual years, increased accordingly to seniority
- 12 public holidays per year
Work Location: Ho Chi Minh City: Vạn Hạnh Mall, District 10
Working Hours: Shift-based schedule:
- Morning shift: 09:30 AM – 03:30 PM
- Afternoon shift: 03:30 PM – 10:00 PM
- Employees are entitled to 1 day off per week, with prior notice at least one week in advance for shift arrangement (compensating for Sunday).
Apply CV: [Confidential Information]
