The Company
Olaben is a fast growing premium activewear brand that motivates people to live mindfully and reach their full potential. We have a sub-brand Olaben Nutrition supplying healthy snacks and food to the Vietnamese market. Our focus is on quality and elegant designs, utilising eco-friendly materials and ethical production processes which is why our customers, including celebrities and influential yogis, love Olaben. As a company we stay true to our core values of passion, perseverance, and grit. We strive to embody an authentic workout lifestyle, promoting personal responsibility, entrepreneurship, and inclusivity.
Your Responsibilities:
As an Online Sales Executive, you will play an important role in building and maintaining long-term relationships with customers. Your responsibility is not only to support customers but also to proactively engage, develop trust, and identify opportunities to grow customer value over time. You will ensure a seamless customer experience across all channels while contributing to customer retention and business growth.
Business Growth & Opportunity Development
- Build and maintain long-term relationships with customers across Olaben's sales channels including Facebook, TikTok, Shopee, and other online platforms.
- Proactively engage with potential and existing customers to understand their needs and provide tailored product recommendations.
- Take ownership of customer relationships from the first interaction through post-purchase engagement to strengthen trust and brand loyalty.
- Identify opportunities to grow revenue through customer development, including upselling, cross-selling, and introducing relevant products or promotions.
- Maintain regular communication with customers after purchase to build long-term engagement and encourage repeat purchases.
- Follow up with customers to ensure satisfaction and strengthen ongoing relationships.
- Focus on increasing customer lifetime value through consistent relationship management and personalized engagement.
- Ensure a smooth and positive customer journey from consultation to order completion and post-purchase support.
- Coordinate with internal teams to resolve order-related issues and ensure customer satisfaction.
- Support the resolution of customer complaints or feedback while maintaining strong customer relationships.
Performance Tracking & Customer Insights
- Monitor customer engagement, sales performance, and post-sales activities to evaluate effectiveness and identify improvement opportunities.
- Provide regular reports and insights to management to support strategic decision-making.
- Collect and share customer feedback with relevant teams to contribute to product, marketing, and service improvements.
Who we are looking for
- High school diploma or equivalent, bachelor preferred.
- Good written and spoken communication skills: Speak clearly, clearly, fluently, creating sympathy for the listener.
- Strong problem solving ability.
- Ability to work independently and withstand pressure.
- Experience with social media and CRM platforms preferred.
- Having experience in customer service and fashion sales is an advantage.
- English proficiency.
The Benefits
- Competitive salary & compensation package.
- Young, dynamic and growing team and company - providing a lot of growth opportunities.
- High level of autonomy & responsibility to drive change.
- Growth opportunities and accelerated responsibility and career progression for top.
- Get employee discount when purchasing all Olaben products.
- Free access to practise yoga classes at Olaben Studio.
- Team building activities.
