Vaccines Flu / PPH BU Omnichannel Manager
- Location: Vietnam / Malaysia / India
- Travel: 20%
- Job Type: Permanent
About The Job
Our Team
Sanofi is entering a new phase of its
Play-To-Win strategy, supported by one of the strongest R&D pipelines in its history. To accelerate commercialization and maximize impact, the company is establishing a global
Go-to-Market Capabilities (GTMC) organization.
Within GTMC, the
Omnichannel Operations pillar drives best-in-class customer engagement strategies, standardized capabilities, and scalable execution across marketsenabling a
One Sanofi approach to deliver consistent, high-impact customer experiences.
This role sits within the
SEA & India (SEA&I) Omnichannel Operations team, supporting the Vaccines Flu & PPH business unit across multiple markets.
Main Responsibilities
- Omnichannel Strategy & Planning
- Define omnichannel strategy aligned with portfolio priorities and GTM archetypes
- Localize global campaign frameworks to reflect market and BU-specific needs
- Standardize omnichannel planning (channel mix, content, engagement models)
- Translate customer engagement plans into integrated omnichannel journeys
- Campaign Execution & Optimization
- Lead end-to-end omnichannel campaign development and deployment
- Ensure content adaptation across channels in line with global standards and tools
- Collaborate with agencies and hubs to ensure timely and high-quality delivery
- Partner with Insights & Analytics (I&A) to track performance and optimize campaigns
- Transformation & Change Management
- Drive adoption of innovative omnichannel practices across Vaccines Flu & PPH
- Lead transformation of ways of working within BU and cross-functional teams
- Promote standardization, scalability, and efficient use of global tools
- Embed customer-centric and data-driven decision-making
- Cross-functional Collaboration
- Partner with Marketing, Medical, Market Access, Digital, and Procurement teams
- Align with other GTMC pillars to ensure seamless execution
- Act as a key interface between global strategy and local implementation
- Foster strong collaboration in a matrix, multicultural environment
- Capability Building & Knowledge Sharing
- Act as the omnichannel subject matter expert for SEA&I BU
- Share best practices, insights, and learnings across markets
- Build internal capabilities to enhance omnichannel maturity
- Support continuous improvement and innovation culture
Ways of Working
- Role model Play-To-Win behaviors and high-performance mindset
- Operate in an agile, lean, and outcome-driven environment
- Foster strong cross-functional partnerships and One Sanofi mindset
- Balance global standardization with local business needs
- Act as a strategic partner to the business, enabling growth through omnichannel excellence
Experience
About You
- 7+ years in Omnichannel, Digital Marketing, or Customer Engagement roles
- Proven track record in campaign execution and content orchestration
- Experience in matrix and multicultural environments preferred
- Pharma/healthcare experience is a plus
Technical & Functional Skills
- Strong expertise in omnichannel platforms (e.g., SFMC, Veeva, Magnolia)
- Experience in campaign management, content mapping, and customer journeys
- Solid project management and stakeholder management capabilities
- Strong analytical mindset with ability to translate data into actions
- Fluent in English (written and spoken)
Core Competencies
- Business: Analytical thinking, prioritization, financial awareness, decision-making
- Leadership: Ownership, resilience, continuous improvement mindset
- Collaboration: Strong cross-functional influence and stakeholder engagement
- Execution: Results-oriented, agile, and detail-driven
Personal Attributes
- Hands-on, proactive, and accountable
- High resilience and adaptability in fast-paced environments
- Strong learning agility and innovation mindset
- Effective communication and influencing skills
Why Choose Us
- Join a global transformation journey shaping the future of healthcare commercialization
- Work in a highly collaborative, cross-market environment across SEA & India
- Be part of a company committed to innovation, digital excellence, and patient impact
- Unlock opportunities for career growth within a global organization
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