Job Purpose
- Improve the efficiency of debt collection activities on the basis of implementing:
- Propose to build operating models, regulations, modern and effective systems/tools to meet the needs of management and operation of unsecured collection
- Develop processes, regulations, operating instructions, parameters to segment, allocate customers, select handling channels and effective handling measures, in accordance with the law and regulations of the Company.
- Propose KPIs/methods to evaluate and measure performance for departments/each staff to ensure the connection between collection performance indicators and assigned targets, while simultaneously create motivation for employees
- Organize and implement training activities and evaluate the effectiveness of training activities
- Provide effective feedback between debt collection operations with Debt Tranferor
Key Accountabilities (1)
I. General Responsibilities
- Strictly follow AMC's Labor Regulations
- Perform the work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments (SLAs).
- Comply with AMC's training and work arrangements
Key Accountabilities (2)
II. Professional Responsibilities
- Develop/adjust regulations, processes, operating instructions, parameters (including but not limited to customer segmentation, selection of appropriate processing channels, customer allocation,priority rules, ...) in the operation of unsecured collection
- Make suggestions/develop/change regulations and guidelines for unsecured collection for all operations, ensure the efficiency of collection at AMC and comply with the law
- Propose parameters and principles in the operation of unsecured collection
- Build parameters in unsecured collection to serve the operation and system reporting (including but not limited to customer segmentation, selection of appropriate processing channels, customer allocation, priority rules...) :
- Analyze and evaluate the effectiveness of each debt recovery strategy, influencing factors
- Implement and install the proposed/adjusted plan to the Debt Management System after approval
- Develop KPIs/Target settings for unsecured collection sub-functions, including principles and methods of evaluating/measuring/recording the effectiveness of debt collection for each sub-function/staff
- Manage the effectiveness of collection operators and outsourced partners:
- Determine the need for information and reports that serve the purpose of management and monitoring of unsecured collection operation efficiency
- Analyze and evaluate the performance of assigned targets of debt recovery units in comparison with the plan.
- Build content for effective management of collection activities of debt collection operators and outsourced partners: Effective assessing /measuring/recording method for unsecured collection officers
- Participate in the management regarding interaction with feedback in unsecured collection between AMC and functions of Debt Transferor in order to strengthen and improve the debt management system:
- Synthesize, check and process information arising in the process of feedback interaction between AMC and functions of Debt Transferor as assigned.
- Participate in the implementation of projects on building/transforming technology/debt collection tools for the whole system, ensuring the effective maintenance of technology systems/debt collection tools:
- Find out and detect arising problems that affect the smooth and effective operation of the technology system/debt collection tool
- Organize, implement and evaluate the results of training, communication and capacity building of debt recovery.
Key Accountabilities (3)
III. Perform other related tasks as requested by upper-level managers
Key Relationships - Direct Manager
Senior Manager, Strategy and Performance of Debt Collection
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Relevant functions at AMC
Key Relationships - External Stakeholders
- Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcement,... - Other relevant organizations and individuals.
Success Profile - Qualification and Experiences
Degree/Professional: University graduate or higher, preferably those major in statistics/modelling related disciplines
Experience: Working in the field of strategy/information management/risk management/data/portfolio management is preferred
English: According to the Company's regulations from time to time
Expertise
- Possess knowledge of portfolio management, system management, strategy building
- Knowledge of model building is preferred
- Experience in unsecured debt settlement is preferred.
- Understanding the debt transferor's system and products and the Company's debt settlement policies.
