Company Description
We are makers and designers of exquisite objects, rooted in the artistry of traditional craftsmanship and time-honoured methods. Working with wood, metal, fabric, and leather, our mission is to create thoughtful designs that stand the test of time.
By blending traditional craft techniques with innovative machining processes, we curate a diverse range of high-quality furniture. Our creations span across our own brands, our white label collection, and bespoke projects for select OEM customers.
Role Description
Account & Relationship Management
- Serve as the key point of contact for OEM/ODM clients, including senior stakeholders, ensuring consistent and professional communication.
- Build and maintain trusted client relationships, with a deep understanding of each account's priorities, challenges, and growth potential.
- Represent the factory and brand at industry events, summits, and client visits, including occasional after-hours engagements such as dinners or receptions.
Commercial & Business Development
- Identify and propose business development opportunities based on client strategy, market trends, and internal capabilities.
- Lead and manage all pricing submissions and updates for new developments and ongoing collections in line with client procedures and timelines.
- Maintain and share production capacity updates regularly, ensuring transparent expectations across the business.
Forecasting & Planning
- Work closely with clients to secure accurate sales forecasts that support procurement, material sourcing, and production planning.
- Coordinate with internal merchandise and planning teams to ensure production schedules are aligned with client expectations and capacity.
Client Support & Operational Oversight
- Proactively manage development timelines, help resolve potential delays or production issues, and escalate where necessary to protect delivery outcomes.
- Collaborate with quality, PD and technical teams to address claims and quality issues, ensuring corrective actions are timely and client expectations are managed.
- Prepare for and support all in-country client visits and 3rd-party audits, coordinating with QC, Production, and Technical teams.
- Manage and respond to special client requests, ensuring responsiveness and attention to detail.
Data & Reporting
- Analyze development, cost, and sales data to prepare insightful presentations and business reviews for internal and external stakeholders.
- Coordinate the submission of all required weekly and ad hoc reports, maintaining accuracy and timeliness.
- Ensure all internal stakeholders are updated on client requirements, both via regular meetings and email communicationssome of which may fall outside standard working hours.
Qualifications
- A minimum of2 years experiencein a project management, business development or lead customer service role.
- Fluent in English, with additional languages considered a strong asset.
- Flexibility to adapt to the clients needs and a proactive attitude to resolving issues.
- Exceptional communication and interpersonal skills, with the ability to engage customers positively and understand their needs.
- High level of organization and attention to detail.
- Strong project management skills with the ability to work cross-functionally and manage multiple priorities.
Benefits
- 13th-month salary based on the company's revenue, along with many other attractive bonus schemes.
- Full provision of equipment necessary for the job.
- 18 days leave off
- Shuttle bus service provided from Binh Duong and Ho Chi Minh City to Long An.
