ODEON Tours DMC Vietnam - Operations Assistant Specialist

Since 1992, Coral Travel Group has served over 39 million tourists in 33 years, establishing itself as one of the leading tourism groups in Trkiye and Europe. Operating with strong brands in tour operations, accommodation, destination services, aviation, travel agency services, information technology, and security, the group serves approximately 3.8 million tourists annually through 37 companies in 21 countries, employing over 6,000 people.

Coral Travel Group provides tour operations and sales agency services under the Coral Travel brand in 15 countries. In destination services, ODEON Tours operates in Trkiye, Egypt, Greece, Spain, the UAE, Thailand, Tunisia, and Vietnam. The group manages hotels under Coral Group Hotels (Seven Seas Hotels, Marvida Hotels, Xanadu Resort). Additionally, it offers a broad service network with ODEONBEDS in hotel bed banking, ODEON Software and Technology in information technologies, and ODEON Security and Consulting in the security sector.

Committed to quality and customer satisfaction, Coral Travel Group continues to expand into new markets and destinations.

We are looking for a Operations Assistant Specialist to join our operation team in Nha Trang, Vietnam destination.

Qualifications

• Bachelor's degree in Tourism, Business Administration, or a related field
• 12 years of experience in tourism operations or a similar role
• Good command of written and spoken English
• Strong organizational and multitasking skills
• Proficiency in MS Office applications

Key Responsibilities

• Support the planning, coordination, monitoring, and full execution of all operational services, including Tours, Transfers, Vehicles, ISH, Airport, and Flight services
• Assist in the daily planning and monitoring of tour and transfer operations
• Coordinate effectively with suppliers, drivers, guides, airport teams, and internal departments
• Follow up on booking confirmations and ensure service accuracy and quality standards
• Monitor service delivery to ensure compliance with company procedures and standards
• Handle last-minute operational changes and provide effective problem-solving support
• Support operational reporting, documentation, and record-keeping processes
• Maintain smooth communication and workflow between internal teams and external partners