NOC Technician L1 - Wi-Fi Operations

NOC Technician L1 - Wi-Fi Operations

The NOC Technician L1 - Wi‑Fi Operations serves as the frontline guardian of wireless network health. You'll monitor access points (APs), wireless controllers, and authentication systems in a 24×7 NOC environment. Your goal is to detect, diagnose, and resolve Wi‑Fi issues promptly—such as coverage gaps, authentication failures, or interference—while escalating more complex incidents to Tier 2/3 teams. You also document event responses and contribute to continuous improvements in service reliability.

 

Position Details

• Start date: ASAP 
• Engagement: Long term 
• Working time: Rotation. 5 days/ week, 2 weekoffs/ week (24/7 operations)
• Locals & Expats are welcome 
• Language: Fluent in writing and speaking English
• Additional Languages: Proficiency in other languages such as Swedish, German, Dutch, etc. is a strong advantage

Key Responsibilites

 

Wi‑Fi Infrastructure Monitoring: Continuously track performance of APs, WLAN controllers, RADIUS servers, SSIDs, and RF metrics via NMS tools.

 

Incident Response & Troubleshooting: Respond to alerts for issues like signal degradation, channel interference, or failed authentications; perform initial diagnostics (checking SSID/VLAN config, RF strength, logs).

 

Ticket Management: Create, categorize, prioritize, and update tickets using defined SLAs and escalation protocols.

 

Escalation & Coordination: Engage Tier 2/3 teams, field technicians, or vendors for escalated issues; maintain clear communication until resolution.

 

Pre-Departures Checks and Healthchecks: Verify network systems health and wireless coverage before the departure of a transportation.

 

Post‑Maintenance Validation: Verify AP health and wireless coverage after maintenance or configurations

 

24×7 Shift & On‑Call Support: Participate in rotating shifts and be available on-call to respond to alerts outside business hours.

 

 

Professional Attributes

 

Technical Tools Confidence: Familiarity with wireless monitoring platforms, AP/controller interfaces, WLAN packet analysis (e.g. Wireshark), and ticketing systems.

 

Analytical & Diagnostic Skills: Ability to triage issues methodically under time constraints; skillful at identifying root causes for wireless-specific.

 

Clear Communication: Articulate incident details and status to non-technical stakeholders; escalate effectively when needed.

Customer‑Centric & Composed: Maintain calm and polite demeanor during outages; ensure updates follow SLAs and meet customer expectations.

 

Documentation Discipline: Diligent in recording event data, troubleshooting steps, and adhering to SOPs.

 

Team‑Oriented and Adaptive: Comfortable collaborating across teams in a shift-based environment; quick to learn and flexible 

Qualifications and experiences:

·       Networking troubleshooting, including Wi-Fi

·       Experience of working in a networking and support environment in a customer facing role

·       Intermediate to Advanced data analysis skills utilizing MS Excel

·       At least one year's experience working in a Support Desk/1st line role

·       Good technical aptitude to help with describing faults to technical experts

·       Strong team player with good work ethics, excellent interpersonal and communication skills

·       Highly organized self-starter with the ability to prioritize workload to deliver high quality results to demanding timelines

About Serdao

Serdao is a French IT services company with delivery teams in Vietnam. 

We support international clients across multiple industries on complex and long term software projects. Our strength is combining strong technical expertise with reliable long term delivery. 

Why Join Serdao 

• Join a French tech company in Vietnam, combining European standards with local agility 
• Work in a truly international environment, with 13+ nationalities collaborating daily 
• Contribute to projects serving clients in 32 countries worldwide 
• Be part of long term, meaningful SaaS projects with real business impact 
• Grow your skills through mentoring, code reviews, and collaboration with experienced teams 
• Enjoy a professional, supportive, and people focused work culture 
• Visa, resident card, and work permit provided for expat profiles working in Vietnam