Posting Details
Position Information
RHS Job Title Night Service Center Representative (NR) Job Description
Pay Rate: $13.73/hr.
Location: Owen hall and McDonel hall
As a Night Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.
You will learn real world work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.
Typical Duties May Include
- Provide routine clerical support within a residence hall reception area
- Answer phones, process mail and packages, assist in maintaining records and accounts
- Greet visitors and clients
- Provide in-house residence hall security and customer service through the day/night
- Greet students and guests while checking identification
- Report and respond to incidents within the residence halls
If assistance with applying for this position is needed please contact Eric Christensen at [Confidential Information].
Required Qualifications
- Enrolled as a student at Michigan State University (during academic year)
- Required to work 10+ hours per week
- Willing to be trained on night shift (11:45 pm – 7:00 am) as well as day shift (6:45 am – midnight)
- Demonstrated commitment to outstanding customer service
- Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
- Good communication skills (written and verbal)
- Positive and respectful, especially when working with a diverse population
- Dependable and reliable
- Possess a valid U.S. Issued Driver's License and be able to meet and maintain the University's driving standards
- Must be able to work through finals week
- Must be able to work weekends
- Must be able to return early for the academic school year for training and staffing needs
- Must be able to commit to working with River Trail for a full academic year
Preferred Qualifications
- May be necessary to work over semester breaks, summer is required
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Physical Demands
- Must be able to move up to 20-50 pounds
- Able to stand/sit for long periods of time
- Stay awake during the time frame of 11:45 pm – 7:00 am
Work Hours
Academic School Year & Summer Conferences
Must be available to work Monday's and Friday's
Night Receptionist
Sunday – Saturday
11:45 pm – 7:00 am
Average hours: 10-18 per week (academic)
Average hours: 20-40 per week (summer)
Work Location Rivertrail Service Centers (Loc)
Posting Detail Information
Posting Number 20155479P Open Date 06/25/2026 Close Date 09/30/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability Form
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How many hours are you available to work a week
- * If you are offered the position, when is the earliest you can start training (Open Ended Question)
- * Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends
- * When is your expected graduation date (Semester and Year) (Open Ended Question)
- * Do you understand that you will be expected to work at least 2 weekday shifts per week and 2 weekend shifts every other weekend
- * Are you available to work in the summer
Documents Needed To Apply
Required Documents
Optional Documents
