Network Expansion Manager (Global Aftersales Service)

VinFast is expanding rapidly across international markets. We are seeking a Network Expansion Manager to drive the growth and optimization of VinFast's global after-sales service workshop network. This role plays a critical part in ensuring strong service coverage, consistent quality, and an excellent customer experience as our global vehicle parc grows.

• Develop and execute global service network expansion plans in alignment with VinFast's business strategy and UIO planning.

• Define optimal service coverage models (authorized service partners, third-party workshops, mobile service, etc.) for each market.

• Identify, evaluate, and engage potential service workshop partners across international markets.

• Lead partner discussions and negotiations to establish and expand VinFast's authorized service network.

• Propose policies, standards, and incentive programs to accelerate service network expansion and partner onboarding.

• Collaborate cross-functionally with Sales, Technical Service, Operations, and Finance teams to ensure successful network deployment.

• Monitor and assess network performance and effectiveness, using KPIs related to coverage, capacity, quality, and customer satisfaction.

• Provide regular reporting and insights to senior management on network expansion progress and risks.

  
  
  

• Bachelor's degree or above in Business, Engineering, Automotive, or related fields.

• Experience in after-sales service network expansion, dealer/service partner development, or international operations.

• Strong understanding of automotive service workshop operations and partner management models.

• Excellent negotiation, analytical, and stakeholder management skills.

• Ability to work in a fast-paced, global environment.

• Fluent in English; additional languages are a plus.

• Willingness to travel internationally.

  
  
  

• Be part of a global EV brand shaping the future of mobility.

• Take ownership of international service network expansion in high-growth markets.

• Work in a dynamic, multicultural environment with strong career development opportunities.