About The Role
VinFast is expanding rapidly across international markets. We are seeking a
Network Expansion Managerto drive the growth and optimization of VinFast's
global after-sales service workshop network. This role plays a critical part in ensuring strong service coverage, consistent quality, and an excellent customer experience as our global vehicle parc grows.
Key Responsibilities
- Develop and executeglobal service network expansion plansin alignment with VinFast's business strategy and UIO planning.
- Define optimalservice coverage models(authorized service partners, third-party workshops, mobile service, etc.) for each market.
- Identify, evaluate, and engagepotential service workshop partnersacross international markets.
- Lead partner discussions and negotiations to establish and expand VinFast'sauthorized service network.
- Proposepolicies, standards, and incentive programsto accelerate service network expansion and partner onboarding.
- Collaborate cross-functionally with Sales, Technical Service, Operations, and Finance teams to ensure successful network deployment.
- Monitor and assessnetwork performance and effectiveness, using KPIs related to coverage, capacity, quality, and customer satisfaction.
- Provide regular reporting and insights to senior management on network expansion progress and risks.
RequirementsWhat We're Looking For
- Bachelor's degree or above in Business, Engineering, Automotive, or related fields.
- Experience inafter-sales service network expansion, dealer/service partner development, or international operations.
- Strong understanding ofautomotive service workshop operationsand partner management models.
- Excellent negotiation, analytical, and stakeholder management skills.
- Ability to work in a fast-paced, global environment.
- Fluent in English; additional languages are a plus.
Benefits
- Be part of aglobal EV brandshaping the future of mobility.
- Take ownership ofinternational service network expansionin high-growth markets.
- Work in a dynamic, multicultural environment with strong career development opportunities.
