About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Duties & Responsibilities
The National Sales Manager - Contract Logistics is responsible for leading and driving the country Contract Logistics sales strategy, ensuring sustainable business growth, profitability, and strong customer relationships. This role oversees the performance of the national sales and ensures execution excellence across all sales activities. The position focuses on contract logistics businesses, warehousing, distribution, value-added services, and integrated supply chain solutions nationwide.
- Sales Strategy & Performance
- Develop and execute the country Contract Logistics sales plan and overall Sales Strategy budget to achieve volume growth and profitability.
- Identify market opportunities, industry trends, customer supply chain challenges, and develop sustainable business pipelines.
- Drive strategic pipelines development and conversion of new Contract Logistics business opportunities.
- Ensure all sales KPIs, ROI targets, revenue and GP objectives, are met in line with budget
- Monitor sales performance, opportunity pipelines, solution win rates, and customer acquisition activities, implementing improvement plans where required.
- Continuously adapt sales strategies and priorities in response to changing customer requirements and market conditions.
- Sales Leadership & Organization
- Develop, lead and manage an industry-leading Contract Logistics Sales Organization, taking full responsibility and accountability for its overall performance and achieving economies of scale.
- To Lead, mentor and develop the Sales Team, setting clear local sales objectives and priorities to meet clients needs and achieve company growth targets.
- Foster collaboration between Sales, Operations, Procurement, Finance, and other support functions locally and regionally to deliver integrated logistics solutions.
- Represent Toll in strict alignment with company values and ethics, focusing on Safety, Integrity and Trust, and Continuous Improvement.
- Customer & Stakeholder Management
- Taking charge in managing strategic Contract Logistics opportunities and key customer relationships.
- Develop strong relationships key stakeholders.
- Actively involve in customer engagement activities including solution presentations, site visits, contract negotiations, and business reviews.
- Collaborate closely with Operations and Solution Design teams to develop competitive and customer-focused logistics solutions.
- Build strong relationships within the Toll Network to leverage global and regional support to grow country opportunities.
- Drive customer retention, new business growth in various industry verticals.
- Reporting, Process & Execution
- Continuous improvement, ensure data quality, and manage the timely submission of comprehensive sales reports for management & business review.
- Taking ownership of Contract Logistics Sales Process and ensure data quality is constantly maintained above 95% on the Global CRM platform.
- Implement, coordinate, and follow up on Group, Divisional, global, and regional Client Centricity initiatives aligned with Toll's strategy.
- Actively participate in and lead business opportunities of strategic importance.
- Handle additional tasks assigned by the direct Manager or functional leader.
Qualifications Required
- Bachelor's or master's degree in Business, Supply Chain, Logistics, Engineering, or relevant discipline.
- Fluent in English. (Verbal & written).
- Strong commercial acumen, analytical thinking and strategic problem-solving skills.
- Extensive Experience: 5-10 years in Contract Logistics, Supply Chain, Warehousing, Distribution, or Logistics Solutions, including 3-5 years in senior management and leadership roles.
- Project and Change Management: Proven track record in handling large, complex projects with challenging business outcomes, demonstrating strong change management skills.
- Operational and Stakeholder Management: Expertise in managing operations, setting priorities within budgets and time frames, and effectively dealing with stakeholders through collaborative forums.
- Leadership and Development: Demonstrated ability to lead, develop individuals and teams, and use effective strategies to achieve organizational goals in an international, multi-cultural environment, with a strong focus on compliance, integrity and teamwork.
- Risk Management and Strategic Planning: Skilled in identifying and analysing risks and opportunities, providing strategic advice, and employing critical thinking to find alternative solutions.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.
