Job Summary
Manage strategic accounts while acquiring new customers to drive business growth. Maintain and expand the existing customer portfolio, participate in business development planning, and ensure customer satisfaction by proactively addressing feedback and resolving issues.
Key Responsibilities
- Manage strategic accounts to achieve the company's sales KPIs and GMV targets.
- Identify and acquire new customers within the Modern Trade channel to support Kamereo's business growth and enhance customer satisfaction.
- Maintain and grow the existing customer database while expanding the customer portfolio on a monthly basis. Build and maintain strong, long-term customer relationships.
- Participate in business planning, including annual and quarterly business plan reviews.
- Oversee the day-to-day operations and activities of assigned customer accounts.
- Prepare business performance reports and provide insights and analysis for assigned customers.
- Gather and analyze customer feedback, address complaints, and recommend appropriate improvements to enhance the customer experience.
- Monitor and manage sales contracts between buyers and sellers.
- Collaborate closely with cross-functional teams to ensure the highest level of service and customer satisfaction.
Requirements
- Good English communication skills.
- At least 3 years of experience in the HORECA (Hotels, Restaurants, and Cafés) industry is a plus.
- Hard-working, patient, and proactive.
- Basic proficiency in Microsoft Office.
Benefits
- Unlimited earning potential based on individual performance.
- 100% salary during the probation period.
- Annual salary review every December.
- Company-provided laptop and all necessary working equipment.
- Monthly performance bonuses and annual bonuses.
- Full statutory insurance (Social Insurance, Health Insurance, and Unemployment Insurance) upon becoming a permanent employee.
- Annual health check-ups.
- Employee engagement activities (sports events, tea breaks, and team-building activities).
- Birthday voucher for employees.
- Employee Referral Bonus Program.
- Additional welfare and healthcare benefits provided by the Trade Union.
- Working hours: 9:00 AM – 6:00 PM, 5 days per week.
- 12 days of annual leave, with 1 additional leave day granted for every 5 years of service.
- A young, dynamic, and supportive working environment that values personal growth and career development.
Location: 91 Nguyen Huu Canh, Thanh My Tay Ward, HCMC
Contacts
- Phone: 0839 443 000
- Email: [Confidential Information]
