Introduction
We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:
Responsibility
- Conceptualize training sessions based on data and research;
- Create training strategies and initiatives;
- Test and review created training methods;
- Maintain a database of all training sessions;
- Instruct employee training and onboarding;
- Review employee performance and learning;
- Conduct training classes on policy/product;
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Key skills and experience
- Bachelors degree in any related field;
- Vietnamese local; proficient in English 4 skills (at least C1 level);
- Training Needs Analysis knowledge and/ or experience is a plus;
- Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
- Ability to communicate clearly and concisely, both oral and in writing;
- Knowledge of people learning patterns to design programs with excellent efficiency;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Benefits
1. Salary and Benefits
- Attractive salary;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
- An open and honest culture where people are valued, treated fairly and trusted and empowered;
- Modern hardware (Laptop and other equipments provided);
- Free drinks (coffee, tea, etc.);
- Nap room for a quick rest;
- Training and career development opportunities: Continuous and professional training to fully develop your potential.
Working Location: VTC Online Building, 18 Tam Trinh, Hai Ba Trung, Hanoi.
- Operating hours: Monday through Sunday.
- Work in a maximum of 40 hours per week (5 shift/week with night shift required).
- Availability on weekends, holidays.
