YOUR JOB RESPONSIBILITIES
- Provide support to customers of our services during business hours and in a rotating support roster due to the 24x7 nature of the services;
- Work on Change Requests, Incidents, Defects and Problem Records;
- Managed the full lifecycle of application deployment, successfully executing releases and hotfixes per year using automated CI/CD pipelines built with Jenkins and Harness.
- Acted as the lead responder for 24x7 support, resolving production incidents annually and driving post-mortem analysis to strengthen system resilience.
- Served as a key technical point of contact for banking staff, investigating and resolving business-critical issues to ensure operational continuity for internal stakeholders.
- Engineered a seamless migration from AWS ECS to EKS, enhancing the platform's scalability and maintainability with zero disruption to banking services.
- Implement and maintain monitoring solutions for Web applications and microservices architecture.
- Built and scaled a sophisticated observability stack using Splunk, CloudWatch, and AppDynamics, and led the successful migration of critical alerting systems from Splunk to the OpenSearch platform to enhance query performance and reduce operational costs.
Y
OUR SKILLS AND EXPERIENCE4
- + years strong experience in SRE & DevOps/Platform domain with weight 80% SRE + 20% DevOps/Platform knowledgeE
- xperience in investigating & tracing issue, problem, incident, and customer supportK
- nowledge in Incident lifecycle management; Runbook & automation; Communication & Stakeholder management; Trouble shooting & system thinking, etcH
- ands-on experience with monitoring tools such as AppD, OpenSearch, AWS dashboards, and alerts to maintain service stability.A
- ble to collaborate with technical teams, third-party vendors, upstream/downstream team to uphold service quality from a customer-centric perspective and ensure seamless service integrationA
- ble to mentor other members & build up practice for teamG
- ood English skills, both oral and written.E
- xperienced in AWS or Azure cloud technologies;E
- xperience in building CI/CD pipeline automation, tooling (Github, Jenkins, Artifactory, and Docker) and Compliance as code;W
h
y you'll love working here1.
Generous compensation and benefit packageAt
- tractive salary and benefits20
- -day annual leave and 7-day sick leave, etc.13
- th month salary and Annual Performance BonusPr
- emium healthcare for yourself and family members2.
Exciting career and development opportunities La
- rge scale products with modern technologies in banking domainCl
- ear roadmap for career advancement in both technical and leadership pathwaysSp
- onsored certificates in both IT and banking/financePr
- emium account on UdemyEn
- glish learning with native teachers3.
Professional and engaging working environmentHy
- brid working model and excellent work-life balanceWe
- ll-equipped & modern Agile office with fully-stocked pantryAn
- nual company trip and eventsA
D
IVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONENAB
is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.If
t
his excites you, let's have a chat over a cup of coffee!
