Location: 5th Floor, Victory Tower, 318-320 Nguyen Oanh, Go Vap Ward, HCMC
REQUIREMENTS
- From 4+ years as a Business Analyst
- Fluent in English to communicate with global stakeholders
- Willing to support client in AUS time zone (7.00 AM – 4.00 PM VN time)
- Strong knowledge of IT systems
- Experience working with SQL
- Well rounded analytical skills and strong problem-solving abilities
- Ability to interact with a range of stakeholders and maintain good relationships
- Ability to multitask
- Demonstrated ability to maintain accurate electronic and manual records.
- Documenting business requirements.
- Good analytical skills and an inquisitive mind
- Strong communication skills in both verbal and written English to liaise with stakeholders
- Strong initiative, accountability and leadership qualities
RESPONSIBILITIES
NonCore App BA:
- Work closely with the business owner to deliver the projects and features
- Initiate and support Agile development of scrum multi-function teams
- Gathering and analyze the requirements from business owner
- Actively participate in Agile processes including planning and estimation
- Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
- Organize a weekly meeting for Non-Core Supply Chain and OPS project
- Create formal user stories based on functional and non-functional requirements
- Make sure ServiceNow is up to date
NonCore App Maintenance & Support:
- Handle SNOW tickets
- Respond in a timely manner to service issues and requests
- Talk to team members or clients/stakeholders through a series of actions, either MS Team, Email,
- or over the screen share, to help resolve issues
- Provide support, including procedural documentation and relevant reports
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with other teams and end-user, such as software
- developers
- Resolve Source Code Issue
- Optimise Application Code
- Release new functions/changes
- Ensures prolonged life of a system
- Improve reliability of the application
BENEFITS
1. Compensation and benefit package
- Attractive salary and benefits
- Annual leave and 5 days of sick leave
- 13th-month salary and Annual Performance Bonus
- Premium healthcare packages
- Allowance for project team activities
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large-scale products and projects with high reputation clients with related industries which is beneficial for your career plan.
- Clear roadmap for career advancement in both technical and leadership pathways
- A solid talented team behind you – great people who are passionate and proud of their work.
3. Friendly and English-speaking working environment
- Laptops provided.
- Well-equipped & modern office with fully stocked pantry
- Sponsored sports activities.
- Friendly environment, great working location, extra leave days, working from home.
- English working environment, Australian and global clients, onsite opportunities in Australia.
- Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.
