Job Description
Job Description
Graduated from College/University.
Support receiving, initial handling, and tracking tickets according to SLA - L1 - responsible for handling basic technical issues, answering questions, and managing service requests. Work according to predefined scripts and the organization's standard operating procedures (different from L2 and L3 in terms of the level of detailed understanding of the system and business operations).
Able to work in shifts (08:00 - 17:00 or 14:00 - 23:00) and rotate according to the manager's arrangement. For the 14:00 - 23:00 shift, remote work is possible.
Requirements
At least 2 years of experience in IT Support/Customer Service related to software technology services.
Good communication skills, willingness to learn and absorb knowledge, with a customer support service-oriented mindset.
Basic knowledge of IT systems and software applications.
Benefits
Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.
VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.
We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.
Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.
We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.
We offer free Japanese class at the company.
We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.
Working hour from: 08:30am to 05:30pm. From Monday to Friday.
Expired at Sep 18, 2026
Job Details
Quantity
1
Locations:
Hồ Chí Minh
Experience Required
2 years
Level
Middle
Job Type
Full time
Skills
Assistant
