Location: CMC Creative Space, District 7, Ho Chi Minh City
Working Hour: Mon – Fri | 8.30 AM – 5.30 PM
Contract: 12 months – Sign with 3P-Talentnet
GET TO KNOW THE ROLE:
- You will manage a portfolio of F&B Accounts, focusing on building lasting relationships and increasing profitability. Oversee the entire process within merchant acquisition and onboarding on the Food Delivery Platform.
- Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
- You will be responsible for existing relationships with merchants to increase growth for the platform.
- You will lead elements of business identification, partnerships, account management, and execution strategy.
THE CRITICAL TASKS YOU WILL PERFORM:
- Meet, pitch and lead negotiations with assigned/prospected merchant leads to acquire and onboard them onto the platform. To market and champion, the platform's strong value proposition as the leader of choice for merchants.
- Deal with merchants from a diverse range of F&B establishments - Local Heroes, Hotel Groups, Café & Restaurant chains and Michelin awarded establishments.
- Build relationships/partnerships with merchants and manage their performance and contribution to building the platform's merchant network.
- Handle day-to-day merchant queries (commercial & operational) and ensure a smooth and efficient onboarding and post-onboarding process.
- Be accountable for merchant activity and engagement throughout the merchant's onboarding journey.
- Keep abreast of market and industry knowledge as well as competitor activity to contribute to strategies in meeting market changes and merchants requirements.
- Develop and maintain a solid understanding of all products and services the platform offers.
- You will manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
- You will collaborate with merchants for merchant-funded promo programs, merchant commission schemes, new products/features, etc.
- You will identify bottlenecks and potential issues related to merchant operations and the content management process and provide solutions to these issues.
- You will analyze data and develop plans to increase revenues/profitability for your portfolio and make decisions that build strong operational performance for your accounts.
- You will build key accounts, measured by deliveries and GMV.
- You will work across departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
- You will deliver business improvement projects to create value for both merchants and the platform.
REQUIREMENT
- At least 2-3 years of experience in a related role.
- Experienced in handling and dealing with partners & customers.
- Multi-tasking and able to work under pressure and constantly changing environment.
- You have written and verbal communication skills in both English and Vietnamese.
- You excel in experience establishing communication and engagement with prospects, with the capability to offer comprehensive solutions for diverse customer needs.
- You can integrate business, strategy, finance, and legal concepts to manage complex, multi-faceted deals.
- You can collaborate with both internal and external teams.
Salary And Benefits
- Base Salary: 11,000,000 gross/month
- Monthly Incentives: 3,000,000 - 10,500,000 VND
- 100% salary in 2-month probation period & full SHUI
- Annual leave
- Laptop provided
- Sign contract with Talentnet
