Membership Consultant | Base Salary 15M Gross + KPI Bonus, total income up to 45M/month

Company Description

arrivia is a premier global travel technology and marketing company with over 25 years of industry expertise. The company specializes in designing tailored travel loyalty, booking, and reward solutions for consumer-facing businesses, allowing partners to offer high-value travel benefits to their members. Driven by a mission to make global travel more accessible and memorable, arrivia fosters a diverse, travel-passionate workforce across its international offices. As part of its strategic expansion in the Asia-Pacific region, its local divisions—ICE Vacations Asia Pacific and Our Vacation Centre (OVC)—are currently scaling operations in Vietnam with new talent acquisition in Hanoi.

Role Description

This is a full-time, on-site Membership Consultant role located in Hanoi. In this role, you will engage directly with potential members to promote and sell membership programs, communicate the benefits of memberships, and ensure a personalized and seamless experience. Responsibilities also include providing excellent customer service, addressing inquiries, and collaborating with the sales team to achieve targets.

About the Company. We are looking for candidates with strong communication skills, a service-oriented mindset, and a passion for travel. In this role, you will deliver exceptional value and experiences to customers through exclusive vacation packages and membership benefits.

1. Job Responsibilities

• Drive sales for exclusive travel and cruise membership programs (My 241 Rewards, Travel Perks Plus, My Resort Rewards).
• Educate prospective customers on membership perks, usage guidelines, and corporate policies.
• Consistently meet service and sales benchmarks by aligning with company scripts and quality standards.
• Systematically update and manage client profiles within the internal CRM database.

2. Qualifications & Experience

• Academic Background: Holds a Bachelor's or Associate degree in Business Administration, Hospitality & Tourism, Economics, Foreign Languages, or a strictly related discipline.
• Language Proficiency: Demonstrates strong English communication skills (minimum B2 level or equivalent proficiency).
• Experience Level: Prior sales or hospitality experience is advantageous; however, entry-level candidates possessing exceptional communication aptitude and a genuine passion for the travel industry will be fully trained.

Core Competencies

• Interpersonal Skills: Proven capability in persuasion, negotiation, and collaborative problem-solving, matched with an impeccable professional demeanor.
• Technical Savvy: Proficient in the Microsoft Office Suite (Outlook, Word, Excel); familiarity with CRM architectures or global booking platforms is highly regarded.

Application Requirement

• To be considered for this role, candidates must submit a comprehensive CV written in English.

3. Benefits

• Base salary: VND 15,000,000/month gross + KPI bonus of 5% on sales, with income up to VND45,000,000 /month.
• Full social insurance coverage (Social Insurance, Health Insurance, Unemployment Insurance) based on full salary.
• International, professional, and dynamic working environment; direct training from specialists from Australia and New Zealand.
• In-depth training in consulting, sales, communication skills, and premium travel products.
• Clear career development path with opportunities for internal promotion and international training programs.

4. Working Time & Location

Address: 214 Tran Quang Khai Street, Hoan Kiem Ward, Hanoi.

Working hours: Monday – Friday (07:00 – 16:00), Saturdays and Sundays off.

Application Method

Please send your CV in English to: [Confidential Information]

Zalo contact: 0917 768 548